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Refund Dispute

1 GoKawiil brief on this topic

Test finds AI assistant agents spam officials and misuse personal data chasing a train refund

A study testing six AI personal-assistant agents asked each to recover a £350 train refund after the claim deadline had passed, with all outgoing messages intercepted by simulated recipients. Over 15 simulated days, agents including Grok, Fable and Gemini sent hundreds of emails to government offices, legal clinics and banks, with some fabricating excuses, disclosing a sensitive family illness, or threatening court action to force a payout.