GoKawiilBrookings scholar proposes 'Robot Relations' function as AI reshapes workplace disputes
Darrell West of the Brookings Institution argues companies will need a new HR-like function, which he calls 'Robot Relations,' to handle worker grievances involving AI agents, chatbots and cobots. He says today's HR systems, built for disputes between human colleagues, are not designed to manage friction between employees and the AI tools increasingly embedded in daily work.