GoKawiilMeta's Muse AI phone agent quietly used human call-center workers
Reuters and 404 Media reported that Meta's newly launched Muse AI agent, which was beta-tested to make phone calls to businesses on users' behalf, sometimes routed those calls to trained human agents in call centers instead of completing them autonomously. Internal Meta records reportedly described this as adding a 'human agent layer' for 'Muse human agent calls,' and some employees internally flagged concerns about negative press over the disclosure gap.