GoKawiilNew study proposes framework for how AI chatbots may reshape human behavior
An international research team published a paper in AI & Society introducing the concept of 'robotoid humanness,' arguing that frequent interaction with AI chatbots in customer service settings could push people toward more machine-like patterns of speech and behavior. The researchers describe this as a two-way process where bots increasingly mimic human traits while humans adapt to communicate in ways that are more legible to machines. The framework outlines three stages of this shift but has not yet been tested empirically.