Voice Of The Retail Industry

Retailers Scale Back on Self-Checkout Systems Amid Efficiency Concerns

Many major retailers are reducing their investment in self-checkout technology due to its inefficiency and operational issues. Companies like Walmart, Costco, and Kroger have increased staff at these lanes, while Dollar General and Target have limited or removed kiosks entirely. Amazon also exited its cashierless store model following reports of remote checkout management.

entrepreneur.com · 2026-10-07

Retailers Cut Back on Self-Checkout Investments Amid Rising Losses and Inefficiencies

A recent survey reveals that only 36% of retail operators plan to invest in self-checkout technology this year, a decline from previous years. Retailers are increasingly shifting away from self-checkout due to its failure to deliver time savings and its association with higher theft and error rates. Other technological upgrades, like electronic shelf labels and automated invoicing, remain more popular among retailers.

techspot.com · 2026-10-06