Voice Of The Retail Industry Survey

Retailers Cut Back on Self-Checkout Investments Amid Rising Losses and Inefficiencies

A recent survey reveals that only 36% of retail operators plan to invest in self-checkout technology this year, a decline from previous years. Retailers are increasingly shifting away from self-checkout due to its failure to deliver time savings and its association with higher theft and error rates. Other technological upgrades, like electronic shelf labels and automated invoicing, remain more popular among retailers.