GoKawiilWharton study: managers split on who's accountable for AI agent errors
A Wharton School survey of over 1,000 business leaders found no consensus on who should be blamed when AI systems make consequential mistakes. Roughly a quarter pointed to the employee operating the tool, another quarter to that employee's manager, and a similar share to the company's risk team, while about 10% blamed the AI vendor and 10% were unsure. The study also cited an incident where a faulty AI-driven email bot sent false refund and cancellation notices to more than 18,000 customers at a major U.S. retailer within six hours.