GoKawiilWhatsApp's new chief Kunal Shah outlines plan to simplify app, expand AI features
Kunal Shah, who replaced Will Cathcart as head of WhatsApp earlier this year, published a note outlining plans to simplify core features like voice notes, groups, stickers and video. He also pointed to upcoming partnerships with payment firms and telecom providers for services such as bill payments, loans and eSIM purchases, alongside expanded AI capabilities to help users manage bookings and appointments.