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Company Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Fails

futurism.com Unknown 2025-10-16 17:05:26

Of all the startups that have come and gone, the personal finance company Klarna might be one of the best bellwethers for the finance industry overall. Specializing in "buy now pay later" microloans — tiny cash advances for purchases that don't need to go through a bank — Klarna hit app stores at a time when US consumer debt was climbing toward a record high. Now a giant of the personal finance landscape, the billion-dollar company recently reported a jaw dropping 17 percent default rate on its

Topics: agents ai company finance klarna

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Imagining the future of banking with agentic AI

technologyreview.com Mit Technology Review Insights 2025-10-16 18:21:23

Adapting to new and emerging technologies like agentic AI is essential for an organization’s survival, says Murli Buluswar, head of US personal banking analytics at Citi. “A company’s ability to adopt new technical capabilities and rearchitect how their firm operates is going to make the difference between the firms that succeed and those that get left behind,” says Buluswar. “Your people and your firm must recognize that how they go about their work is going to be meaningfully different.” The

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Launch HN: Slashy (YC S25) – AI that connects to apps and does tasks

news.ycombinator.com Unknown 2025-10-16 18:27:41

Hi HN! – We’re Pranjali, Dhruv and Harsha, building Slashy ( https://www.slashy.ai ). We’re building a general agent that connects to apps and can read data across them and perform actions via custom tools, semantic search, and personalized memory. Here’s a demo: https://www.youtube.com/watch?v=OeApHMHhccA While working on a previous startup, we realized we were spending more time doing busywork in apps than actually building product. We lost hundreds of hours scraping LinkedIn profiles, updati

Topics: actions agent custom slashy tools

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State Department Agents Are Now Working With ICE on Immigration

wired.com Vittoria Elliott 2025-10-16 17:51:23

As the Trump administration expands its crackdown on immigration, it’s pulling more and more agencies into the effort. The State Department’s law enforcement arm, the Diplomatic Security Service (DSS), is now working with Immigration and Customs Enforcement (ICE) on immigration. DSS agents are taking part in immigration enforcement in the US, and, according to emails viewed by WIRED, are now being asked to log time they are spending on immigration enforcement. DSS’s remit is limited in scope to

Topics: agents dss enforcement immigration security

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Microsoft is about to shake up its Copilot pricing for businesses

theverge.com Tom Warren 2025-10-16 18:00:00

is a senior editor and author of Notepad , who has been covering all things Microsoft, PC, and tech for over 20 years. Posts from this author will be added to your daily email digest and your homepage feed. It’s no secret that Microsoft has been struggling to sell its Copilot AI assistant to businesses. The steep pricing has put many businesses off paying extra for Microsoft’s AI services, especially when OpenAI’s ChatGPT has been gaining traction in the all-important enterprise market. Micros

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State Department Agents Are Now Working with ICE on Immigration

wired.com Vittoria Elliott 2025-10-16 22:51:23

As the Trump administration expands its crackdown on immigration, it’s pulling more and more agencies into the effort. The State Department’s law enforcement arm, the Diplomatic Security Service (DSS), is now working with Immigration and Customs Enforcement (ICE) on immigration. DSS agents are taking part in immigration enforcement in the US, and, according to emails viewed by WIRED, are now being asked to log time they are spending on immigration enforcement. DSS’s remit is limited in scope to

Topics: agents dss enforcement immigration security

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Evaluating Agents

news.ycombinator.com Unknown 2025-10-17 17:32:57

“Models constantly change and improve but evals persist” Look at the data No amount of evals will replace the need to look at the data, once you have a evals good coverage you’ll be able to decrease the time but it’ll be always a must to just look at the agent traces to identify possible issues or things to improve. Starting, end to end evals You must create evals for your agents, stop relying solely on manual testing. Not sure where to start? Add e2e evals, define a success criteria (

Topics: agent data e2e end evals

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‘007 First Light’ Looks Like Bond’s Promising Return to Gaming

gizmodo.com Justin Carter 2025-10-18 18:50:39

A few months ago, we got our first look at 007 First Light, the first James Bond video game in over a decade. Now that we know we’ll be playing a young 20-something Bond on the path to earning his license to kill and 00 status, developer IO Interactive has given its latest project a fuller reveal ahead of its March 2026 launch. First Light contains a blend of action and stealth gameplay with moments of opportunity for Bond (voiced by Patrick Gibson of Dexter: Original Sin) to be a sneaky secret

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I Had ChatGPT Order Me a Pizza. This Could Change Everything

cnet.com See Full Bio 2025-10-18 23:52:03

Ordering a pizza online is wildly more interesting when AI does it. When OpenAI announced ChatGPT Agent, an AI-powered tool that handles complex tasks from start to finish, I didn't fully understand its capabilities. OpenAI says it can be your personal assistant, but that means little to someone who's never had one. I imagine if I did have a personal assistant, I might ask them to order me a pizza. So, that's what I did. Near CNET's New York office is a relatively new spot named Cello's Pizzer

Topics: agent agents ai chatgpt pizza

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Claude Code: Now in Beta in Zed

news.ycombinator.com Unknown 2025-10-19 06:07:20

You asked for it. A lot. So we built it: our Claude Code integration is now available in public beta, running natively in Zed through our new Agent Client Protocol (ACP). For months, developers have been asking us to bring Claude Code into Zed. We didn’t just want to bolt on a one-off integration; we wanted to build something better. ACP is our new open standard that lets any agent connect to Zed (and other editors, too). Claude Code is a perfect example of what’s possible. Now you can: Run

Topics: acp agent claude code zed

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Warp brings new diff-tracking tools to the AI coding arms race

techcrunch.com Russell Brandom 2025-10-19 06:00:00

The AI coding tool Warp has a plan for making coding agents more comprehensible — and it looks an awful lot like pair programming. Today, the company is releasing Warp Code, a new set of features designed to give users more oversight over command-line-based coding agents, with more extensive difference tracking and a clearer view of what the coding agent is doing. “I feel like with these other command-line tools, you’re kind of just crossing your fingers and hoping that what comes out the othe

Topics: agent code coding like warp

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Translation startup DeepL launches an AI 'agent' in challenge to players like OpenAI

cnbc.com Arjun Kharpal 2025-10-19 18:40:12

German startup DeepL on Wednesday said it was expanding beyond artificial intelligence-powered translation into general AI agents focused on businesses. The term "agent" refers to an AI tool that can carry out tasks in the background in response to user prompts. DeepL Agent is designed to complete "repetitive, time-intensive tasks across a wide variety of functions" according to the company. It can responds to natural langauge commands from a users. DeepL Agent can be used in various teams fro

Topics: agent ai company deepl focused

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Parallel AI agents are a game changer

news.ycombinator.com Unknown 2025-10-20 05:44:50

I’ve been in this industry long enough to watch technologies come and go. I’ve seen the excitement around new frameworks, the promises of revolutionary tools, and the breathless predictions about what would “change everything.” Most of the time, these technologies turned out to be incremental improvements wrapped in marketing hyperbole. But parallel agents? This is different. This is the first time I can say, without any exaggeration, that I’m witnessing technology that will fundamentally trans

Topics: agent agents code parallel work

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Launch HN: Datafruit (YC S25) – AI for DevOps

news.ycombinator.com Unknown 2025-10-21 10:08:31

Hey HN! We’re Abhi, Venkat, Tom, and Nick and we are building Datafruit ( https://datafruit.dev/ ), an AI DevOps agent. We’re like Devin for DevOps. You can ask Datafruit to check your cloud spend, look for loose security policies, make changes to your IaC, and it can reason across your deployment standards, design docs, and DevOps practices. Demo video: https://www.youtube.com/watch?v=2FitSggI7tg. Right now, we have two main methods to interact with Datafruit: (1) automated infrastructure au

Topics: agent agents cloud datafruit work

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Don't Build Multi-Agents

news.ycombinator.com Walden Yan 2025-10-22 22:54:56

Principles of Context Engineering We’ll work our way up to the following principles: Share context Actions carry implicit decisions Why think about principles? HTML was introduced in 1993. In 2013, Facebook released React to the world. It is now 2025 and React (and its descendants) dominates the way developers build sites and apps. Why? Because React is not just a scaffold for writing code. It is a philosophy. By using React, you embrace building applications with a pattern of reactivity and

Topics: agent agents building context work

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AI agents are science fiction not yet ready for primetime

theverge.com Hayden Field 2025-10-24 11:00:00

is The Verge’s senior AI reporter. An AI beat reporter for more than five years, her work has also appeared in CNBC, MIT Technology Review, Wired UK, and other outlets. This is The Stepback, a weekly newsletter breaking down one essential story from the tech world. For more on all things AI, follow Hayden Field. The Stepback arrives in our subscribers’ inboxes at 8AM ET. Opt in for The Stepback here. How it started It all started with J.A.R.V.I.S. Yes, that J.A.R.V.I.S. The one from the Marve

Topics: agent agents ai openai use

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Agent Client Protocol (ACP)

news.ycombinator.com Unknown 2025-10-24 02:42:30

The Agent Client Protocol standardizes communication between code editors (IDEs, text-editors, etc.) and coding agents (programs that use generative AI to autonomously modify code). The protocol is still under development, but it should be complete enough to build interesting user experiences using it. AI coding agents and editors are tightly coupled but interoperability isn’t the default. Each editor must build custom integrations for every agent they want to support, and agents must implemen

Topics: acp agent agents editor editors

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Agent Client Protocol

news.ycombinator.com Unknown 2025-10-24 07:42:30

The Agent Client Protocol standardizes communication between code editors (IDEs, text-editors, etc.) and coding agents (programs that use generative AI to autonomously modify code). The protocol is still under development, but it should be complete enough to build interesting user experiences using it. AI coding agents and editors are tightly coupled but interoperability isn’t the default. Each editor must build custom integrations for every agent they want to support, and agents must implemen

Topics: acp agent agents editor editors

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The web does not need gatekeepers: Cloudflare’s new “signed agents” pitch

news.ycombinator.com Unknown 2025-10-25 13:35:24

Do you register with Google, Amazon or Microsoft to use the web? Cloudflare’s new “signed agents” pitch sounds like safety but it’s a wolf in sheep’s clothing. They’ve built an allowlist for the open web and told builders to apply for permission. That’s not how the internet works. An application form is not a standard. Yes, identity for agents is a real problem. But Cloudflare is solving it like a border checkpoint. Get on their list or get treated like a trespasser. That’s vendor approval not

Topics: agent agents like open web

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The web does not need gatekeepers (Cloudflare)

news.ycombinator.com Unknown 2025-10-25 18:35:24

Do you register with Google, Amazon or Microsoft to use the web? Cloudflare’s new “signed agents” pitch sounds like safety but it’s a wolf in sheep’s clothing. They’ve built an allowlist for the open web and told builders to apply for permission. That’s not how the internet works. An application form is not a standard. Yes, identity for agents is a real problem. But Cloudflare is solving it like a border checkpoint. Get on their list or get treated like a trespasser. That’s vendor approval not

Topics: agent agents like open web

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Building your own CLI coding agent with Pydantic-AI

news.ycombinator.com Ben O'Mahony 2025-10-27 13:34:29

Learning by doing Ben O’Mahony is Principal AI Engineer at Thoughtworks. He is a results-driven AI/Engineering leader with a track record of building high-performing teams and shipping business-critical AI, ML and data products and platforms at scale. He has deep expertise across the full Engineering and Data lifecycle from research to production deployment. Ben is adept at defining technical strategy, driving execution and partnering cross-functionally to deliver measurable impact. Recently Be

Topics: agent code mcp run tests

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AI hires or human hustle? Inside the next frontier of startup operations at TechCrunch Disrupt 2025

techcrunch.com Techcrunch Events 2025-10-28 00:00:00

What happens when your first 10 hires aren’t people at all? At TechCrunch Disrupt 2025, happening October 27–29 at San Francisco’s Moscone West, we’re digging into the new wave of startups replacing or augmenting early employees with AI agents. Think outbound sales, billing, and customer support — automated from day one. This panel, hosted on the Builders Stage, features a mix of technical founders and seasoned operators who are actually doing it, debating where the line between human and machi

Topics: 2025 agents ai build ceo

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How AI agents can eliminate waste in your business - and why that's smarter than cutting costs

zdnet.com Vala Afshar 2025-10-28 06:48:00

Hazal Ak / iStock via Getty Images Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways AI agents help identify and remove waste in business. All waste is costly, but not all costs are wasteful. CEOs pursue cost efficiency with AI to protect performance. In an AI-powered economy, business leaders are focused on enhancing the productivity and efficiency of their workforce and operations. To accelerate value creation, while focusing on cost reductions and efficiencie

Topics: agents ai cost resources waste

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Stats suggest Apple’s slow rollout of AI agent capabilities may be wise

9to5mac.com Ben Lovejoy 2025-10-29 03:24:26

One of the many delayed Apple Intelligence features is known as App Intents, and we’re starting to see evidence that taking an extremely cautious approach to the rollout may be no bad thing. Before the comments catch fire, I should stress that I’m most assuredly not giving Apple a free pass on the slow rollout of new Siri capabilities in general. There are a great many capabilities which should very definitely have been launched years ago. Indeed, I’ve argued that the delay is now so embarrassi

Topics: agents ai apple free sam

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Bring Your Own Agent to Zed – Featuring Gemini CLI

news.ycombinator.com Unknown 2025-10-29 20:25:38

You can now interact with third-party agents directly within Zed. To make this possible, we created the Agent Client Protocol (ACP), and we've partnered with Google to integrate Gemini CLI as the initial reference implementation. Because software developers rely on diverse tools in a variety of different tech stacks, we see room for multiple agents competing to solve problems in different domains. Just as the Language Server Protocol unbundled language intelligence from monolithic IDEs, our goa

Topics: agent agents cli protocol zed

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How procedural memory can cut the cost and complexity of AI agents

venturebeat.com Ben Dickson 2025-10-31 09:37:23

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now A new technique from Zhejiang University and Alibaba Group gives large language model (LLM) agents a dynamic memory, making them more efficient and effective at complex tasks. The technique, called Memp, provides agents with a “procedural memory” that is continuously updated as they gain experience, much like how humans learn from practice.

Topics: agent agents memory memp procedural

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Enterprise leaders say recipe for AI agents is matching them to existing processes — not the other way around

venturebeat.com Taryn Plumb 2025-10-31 21:46:19

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now There’s no question that AI agents — those that can work autonomously and asynchronously behind the scenes in enterprise workflows — are the topic du jour in enterprise right now. But there’s increasing concern that it’s all just that — talk, mostly hype, without much substance behind it. Gartner, for one, observes that enterprises are at

Topics: agents ai axen branson gsk

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Connecting M.2 drives to various things (and not doing so)

news.ycombinator.com Unknown 2025-10-30 13:39:46

You're using a tool with a too-generic User-Agent You're probably reading this page because you've attempted to access some part of my blog (Wandering Thoughts) or CSpace, the wiki thing it's part of. Unfortunately whatever you're using to do so has a HTTP User-Agent header value that is too generic or otherwise excessively suspicious. Unfortunately, as of early 2025 there's a plague of high volume crawlers (apparently in part to gather data for LLM training) that behave like this. To reduce th

Topics: agent generic http user using

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Anthropic launches a Claude AI agent that lives in Chrome

techcrunch.com Maxwell Zeff 2025-10-31 21:10:59

Anthropic is launching a research preview of a browser-based AI agent powered by its Claude AI models, the company announced on Tuesday. The agent, Claude for Chrome, is rolling out to a group of 1000 subscribers on Anthropic’s Max plan, which costs between $100 and $200 per month. The company is also opening a waitlist for other interested users. By adding an extension to Chrome, select users can now chat with Claude in a sidecar window that maintains context of everything happening on their b

Topics: agent ai browser claude company

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Show HN: Smooth – Faster, cheaper browser agent API

news.ycombinator.com Unknown 2025-10-31 21:05:02

How is Smooth different from other browser agents? Smooth uses small and efficient models that make it faster and cheaper to run, while also being more reliable. It leads the leaderboard of WebVoyager (92%) while also being 5x faster and 7x cheaper than Browser Use.

Topics: agents browser cheaper faster smooth

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Latest Tech News

Company Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Fails

Imagining the future of banking with agentic AI

Launch HN: Slashy (YC S25) – AI that connects to apps and does tasks

State Department Agents Are Now Working With ICE on Immigration

Microsoft is about to shake up its Copilot pricing for businesses

State Department Agents Are Now Working with ICE on Immigration

Evaluating Agents

‘007 First Light’ Looks Like Bond’s Promising Return to Gaming

I Had ChatGPT Order Me a Pizza. This Could Change Everything

Claude Code: Now in Beta in Zed

Warp brings new diff-tracking tools to the AI coding arms race

Translation startup DeepL launches an AI 'agent' in challenge to players like OpenAI

Parallel AI agents are a game changer

Launch HN: Datafruit (YC S25) – AI for DevOps

Don't Build Multi-Agents

AI agents are science fiction not yet ready for primetime

Agent Client Protocol (ACP)

Agent Client Protocol

The web does not need gatekeepers: Cloudflare’s new “signed agents” pitch

The web does not need gatekeepers (Cloudflare)

Building your own CLI coding agent with Pydantic-AI

AI hires or human hustle? Inside the next frontier of startup operations at TechCrunch Disrupt 2025

How AI agents can eliminate waste in your business - and why that's smarter than cutting costs

Stats suggest Apple’s slow rollout of AI agent capabilities may be wise

Bring Your Own Agent to Zed – Featuring Gemini CLI

How procedural memory can cut the cost and complexity of AI agents

Enterprise leaders say recipe for AI agents is matching them to existing processes — not the other way around

Connecting M.2 drives to various things (and not doing so)

Anthropic launches a Claude AI agent that lives in Chrome

Show HN: Smooth – Faster, cheaper browser agent API

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