Published on: 2025-06-18 21:18:00
Serving tech enthusiasts for over 25 years.TechSpot means tech analysis and advice you can trust In brief: The danger faced by buy now, pay later companies is when customers don't adhere to the "pay later" part. It's a problem being faced by industry giant Klarna, which saw its net losses more than double in the first quarter as more customers struggled to pay back their loan installments. Klarna's net losses for the first quarter reached $99 million, almost double the $47 million it lost duri
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Find related items on AmazonPublished on: 2025-06-21 13:36:31
Sebastian Siemiatkowski is leaning all the way into the idea that his buy-now-pay-later, IPO-bound startup Klarna is an AI company. When Klarna delivered updated quarterly earnings on Monday, it was his AI avatar (pictured above) that presented the highlights, according to the company’s YouTube video. Other than AI Siemiatkowski’s admission, it wasn’t obvious that this was AI. There were only a few subtle signs: AI Siemiatkowski didn’t blink as much as most humans do. The voice sync was good, b
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Find related items on AmazonPublished on: 2025-06-21 16:04:58
The company's net losses just doubled. Do No Klarn Swedish buy-now-pay-later company Klarna, whose CEO once bragged about its automated customer service AI bots doing the work of "700 full-time agents," is now in deep trouble. The fintech outfit is facing net losses of $99 million for the first quarter of this year, CNBC reports, which is more than double compared to the same period last year. The company had already paused its highly anticipated IPO in the US last month, which once valued i
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Find related items on AmazonPublished on: 2025-06-25 21:36:18
Last year, Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its operations. This wasn’t empty talk for the buy now, pay later giant. The company not only ended its pricey contract with Salesforce CRM, but also curtailed its hiring efforts, allowing AI to do some of the work previously performed by humans. Klarna announced Monday its reliance on AI is driving significant efficiency for the company, and it’s on track to reach $1
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Find related items on AmazonPublished on: 2025-06-27 16:51:44
Sebastian Siemiatkowski, CEO of Klarna, speaking at a fintech event in London on Monday, April 4, 2022. Klarna saw its losses jump in the first quarter as the popular buy now, pay later firm applies the brakes on a hotly anticipated U.S. initial public offering. The Swedish payments startup said its net loss for the first three months of 2025 totaled $99 million — significantly worse than the $47 million loss it reported a year ago. Klarna said this was due to several one-off costs related to
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Find related items on AmazonPublished on: 2025-07-03 09:29:53
Klarna CEO Sebastian Siemiatkowski said the company has managed to shrink its headcount by about 40%, in part due to investments in artificial intelligence and natural attrition in its workforce. "The truth is, the company has shrunk from about 5,000 to now almost 3,000 employees," Siemiatkowski told CNBC's "Power Lunch" on Wednesday. "If you go to LinkedIn and look at the jobs, you'll see how we're shrinking." The Swedish fintech provider has been outspoken about its aggressive adoption of AI
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Find related items on AmazonPublished on: 2025-07-05 08:28:26
Two years after partnering with OpenAI to automate marketing and customer service jobs, financial tech startup Klarna says it's longing for human connection again. Once gunning to be OpenAI CEO Sam Altman's "favorite guinea pig," Klarna is now plotting a big recruitment drive after its AI customer service agents couldn't quite hack it. The buy-now-pay-later company had previously shredded its marketing contracts in 2023, followed by its customer service team in 2024, which it proudly began rep
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Find related items on AmazonPublished on: 2025-07-08 20:58:00
Facepalm: As companies fall over each other replacing real employees with AI that doesn't require monthly wages, sick pay, maternity leave, etc., some are encountering a problem: AI performs a lot of jobs at a much lower quality than humans. AI-first firm Klarna has discovered this, and is now on a recruitment drive to add more flesh-and-blood staff to its ranks. Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian Siemiatkow
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Find related items on AmazonPublished on: 2025-07-09 01:58:00
Facepalm: As companies fall over each other replacing real employees with AI that doesn't require monthly wages, sick pay, maternity leave, etc., some are encountering a problem: AI performs a lot of jobs at a much lower quality than humans. AI-first firm Klarna has discovered this, and is now on a recruitment drive to add more flesh-and-blood staff to its ranks. Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian Siemiatkow
Keywords: ai customer klarna service siemiatkowski
Find related items on AmazonPublished on: 2025-07-09 06:35:22
Listen to the article 6 min This audio is auto-generated. Please let us know if you have feedback A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now wants customers to always have the option to speak with a human, Klarna spokesperson Clare Nordstrom told CX Dive. “While Klarna pioneered the use of AI in customer service with groundbreaking results, thi
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Find related items on AmazonPublished on: 2025-09-03 09:58:13
In a recent memo to employees, Shopify CEO Tobi Lütke made a bold policy change: teams must demonstrate why AI can’t perform a job before they’re permitted to ask for more headcount and resources. “Before asking for more headcount and resources, teams must demonstrate why they cannot get what they want done using AI,” Lütke wrote in the memo, which he shared publicly on social media Monday. “What would this area look like if autonomous AI agents were already part of the team? This question can
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Find related items on AmazonPublished on: 2025-09-04 21:31:41
Affirm shares have plunged nearly 30% in the past two trading days and are on track to close out their second-worst week on record, following President Donald Trump's sweeping tariff announcement on Wednesday. Widespread tariffs could represent a particular problem for Affirm, because the provider of buy now, pay later loans is reliant on consumer spending, and economists expect prices to rise on all sorts of goods. The news got worse on Friday when Affirm rival Klarna delayed its long-anticipa
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Find related items on AmazonPublished on: 2025-09-05 05:37:20
Klarna and StubHub are delaying plans to go public after President Donald Trump's sweeping tariff announcement sent shockwaves through U.S. markets. The companies put their long-awaited debuts on pause because of market turbulence, according to a source familiar with the matter who asked not to be named because the discussions are confidential. Neither company has a timeline for when it will pursue an offering, the person said. Goldman Sachs , which is leading the Klarna IPO, declined to comme
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Find related items on AmazonPublished on: 2025-09-05 05:35:03
In Brief The tentative re-opening of the IPO window is already swinging towards being closed again. With the public stock markets in a freefall after President Trump announced sweeping tariffs, two of the tech industry’s highly anticipated IPOs are hitting pause, The Wall Street Journal reports: Klarna and StubHub. Both fintech Klarna and ticket marketplace StubHub released public documents for IPOs last month, each hoping to raise at least $1 billion in their debuts. Both were set to launch
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Find related items on AmazonPublished on: 2025-09-13 06:17:19
Sebastian Siemiatkowski, CEO of Klarna, speaking at a fintech event in London on Monday, April 4, 2022. Chris Ratcliffe | Bloomberg via Getty Images LONDON — After 20 years in the role as Klarna's CEO, Sebastian Siemiatkowski is about to face his toughest test yet as the financial technology firm prepares for its blockbuster debut in New York. Siemiatkowski, 43, co-founded Klarna in 2005 with fellow Swedish entrepreneurs Niklas Adalberth and Victor Jacobsson with the aim of taking on traditiona
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Find related items on AmazonPublished on: 2025-09-15 14:58:14
Sebastian Siemiatkowski, CEO of Klarna, speaking at a fintech event in London on Monday, April 4, 2022. Chris Ratcliffe | Bloomberg via Getty Images LONDON — After 20 years in the role as Klarna's CEO, Sebastian Siemiatkowski is about to face his toughest test yet as the financial technology firm prepares for its blockbuster debut in New York. Siemiatkowski, 43, co-founded Klarna in 2005 with fellow Swedish entrepreneurs Niklas Adalberth and Victor Jacobsson with the aim of taking on traditiona
Keywords: ceo company klarna said siemiatkowski
Find related items on AmazonPublished on: 2025-09-16 13:54:00
Recap: DoorDash has partnered with Swedish-based financial services company Klarna to offer customers more ways to pay for deliveries. At checkout, you'll have the choice to break a bill up into four equal, interest-free installments, defer a payment until a later date, or pay in full as you normally would. DoorDash said the option, which will launch in the coming months in the US, can be used on food deliveries as well as groceries, retail purchases, and to pay for a DashPass annual plan. As
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Find related items on AmazonPublished on: 2025-09-27 07:54:54
The food delivery service DoorDash said on Thursday it has partnered with financial service company Klarna to offer that company's payment plans, meaning someone ordering food for delivery could pay for it on an installment plan. Klarna will appear as a pament option when a DoorDash customer checks out, and they can choose to pay in full, to pay in four interest-free equal payments, or to defer payments to a later time. "As we expand DoorDash's offerings -- from groceries and beauty to electron
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Find related items on AmazonPublished on: 2025-09-29 08:15:16
In what is surely a sign of the hyper-capitalist dystopia in which we all live, overpriced food delivery app DoorDash has partnered with creepy payment processor Klarna so that, on the offhand chance you can’t afford to pay the full $30 price of the late-night Chipotle you ordered, you can pay for the meal in installments over a drawn-out period of time. Klarna—which is considered a “buy now, pay later” lender—announced the new partnership in a press release published Thursday. According to the
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Find related items on AmazonPublished on: 2025-09-30 12:29:04
Buy now, pay later firms like Klarna and Block's Afterpay could be about to face tougher rules in the U.K. Klarna, the buy now, pay later lender that's headed for an initial public offering, said on Thursday that it's signed on DoorDash as a partner, another sign of momentum for public market investors. It's DoorDash's first BNPL alliance and gives users of the restaurant delivery service a new way to pay for meals. Klarna said in a press release that DoorDash customers will be able to pay in
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Find related items on AmazonPublished on: 2025-10-06 16:06:39
On the heels of its IPO filing, Swedish fintech giant Klarna announced on Monday that it will exclusively provide buy now, pay later loans for Walmart. The partnership with Walmart is one that rival Affirm had previously owned. Klarna will provide the loans to Walmart customers through OnePay, a fintech startup in which it owns a majority stake and is also backed by Ribbit Capital. Klarna will take over providing the loans “later this year,” it said in a statement. San Francisco-based Affirm’s
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Find related items on AmazonPublished on: 2025-10-08 04:16:38
Swedish fintech Klarna took the next step in its highly anticipated U.S. IPO on Friday when it made its F-1 prospectus public. We are sifting through the document now. Klarna hopes to raise at least $1 billion dollars at a $15 billion valuation with this IPO, Bloomberg reported last week. The public documents don’t yet reveal how many shares it plans to sell or the price range, so we won’t know if this IPO will meet its fundraising aspirations or not until it prices shares. That’s typically aro
Keywords: billion ipo klarna public valuation
Find related items on AmazonPublished on: 2025-10-08 08:58:43
Klarna, a provider of buy now, pay later loans filed its IPO prospectus on Friday, and plans to go public on the New York Stock Exchange under ticker symbol KLAR. Klarna, headquartered in Sweden, hasn't yet disclosed the number of shares to be offered or the expected price range. The decision to go public in the U.S. deals a significant blow to European stock exchanges, which have struggled to retain homegrown tech firms. Klarna CEO Sebastian Siemiatkowski had hinted for years that a U.S. list
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Find related items on AmazonPublished on: 2025-10-27 14:30:51
The founder and CEO of IPO-bound fintech Klarna took to X to once again explain why his company ditched Salesforce’s flagship CRM product about a year ago in favor of its own homegrown AI system. But this time, Sebastian Siemiatkowski emphasized that he doesn’t think others will — or should — follow his lead. “I don’t think it is the end of Salesforce; might be the opposite,” he wrote. The news that Klarna had developed its own in-house AI system based on OpenAI’s ChatGPT that allowed it to dr
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