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These consumer-facing industries are the fastest adopters of AI agents

imaginima/iStock/Getty Images Plus Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways Leading companies increased AI agent adoption by 119% in the first half of 2025. Employee interactions with AI agents grew at an average monthly rate of 65%. Retail saw AI and agent actions grow at a monthly average rate of 128%. AI agent creation among first-mover companies surged 119% between January and June of 2025, with service organizations leading the adoption of agents, wi

Consumer-facing industries - retail, travel, hospitality, and financial services - are the fastest adopters of AI agents

imaginima/iStock/Getty Images Plus Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways Leading companies increased AI agent adoption by 119% in the first half of 2025. Employee interactions with AI agents grew at an average monthly rate of 65%. Retail saw AI and agent actions grow at a monthly average rate of 128%. AI agent creation among first-mover companies surged 119% between January and June of 2025, with service organizations leading the adoption of agents, wi

Deploying agentic AI? You'll probably do business with these 3 companies

Eoneren/E+ via Getty Images Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways Microsoft, Nvidia, and Google top the agentic AI market. Agentic AI automates problem-solving in real time. The tech will significantly impact enterprise productivity. Research And Markets' 2025 360 Quadrant analysis aims to provide insights into the global agentic AI market. The study, published Thursday, includes the market's key players, technological advancements, product innovations

Imagining the future of banking with agentic AI

Adapting to new and emerging technologies like agentic AI is essential for an organization’s survival, says Murli Buluswar, head of US personal banking analytics at Citi. “A company’s ability to adopt new technical capabilities and rearchitect how their firm operates is going to make the difference between the firms that succeed and those that get left behind,” says Buluswar. “Your people and your firm must recognize that how they go about their work is going to be meaningfully different.” The

Perplexity’s Comet AI browser tricked into buying fake items online

A study looking into agentic AI browsers has found that these emerging tools are vulnerable to both new and old schemes that could make them interact with malicious pages and prompts. Agentic AI browsers can autonomously browse, shop, and manage various online tasks (like handling email, booking tickets, filing forms, or controlling accounts). Perplexity’s Comet is currently the primary example of agentic AI browsers. Microsoft Edge is also embedding agentic browsing features through a Copilot

Accessibility and the Agentic Web

Accessibility and the agentic web Posted on Friday, 8 August 2025 by Léonie Watson in Strategy, User experience Imagine being in a department store that sells clothes from multiple brands and having a personal shopping assistant to help you select the clothes you want to buy. As a blind person, that's about the only way it's possible to go clothes shopping, independently at least, but few stores offer such a service, so you resort to shopping online. Except that retail websites are rarely acce

Black Hat 2025: Why your AI tools are becoming the next insider threat

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Cloud intrusions increased by 136% in the past six months. North Korean operatives infiltrated 320 companies using AI-generated identities. Scattered Spider now deploys ransomware in under 24 hours. However, at Black Hat 2025, the security industry demonstrated that it finally has an answer that works: agentic AI, delivering measurable resu

Cerebras Code

We are launching two new plans designed to make AI coding faster and more accessible: Cerebras Code Pro ($50/month) and Code Max ($200/month). Both plans give you access to Qwen3-Coder, the world’s leading open-weight coding model—running at speeds of up to 2,000 tokens per second, with a 131k-token context window, no proprietary IDE lock-in, and no weekly limits! Cerebras Makes Code Generation Instant Even with the best frontier models, you still end up waiting around for completions. And as

GLM-4.5: Reasoning, Coding, and Agentic Abililties

Today, we introduce two new GLM family members: GLM-4.5 and GLM-4.5-Air — our latest flagship models. GLM-4.5 is built with 355 billion total parameters and 32 billion active parameters, and GLM-4.5-Air with 106 billion total parameters and 12 billion active parameters. Both are designed to unify reasoning, coding, and agentic capabilities into a single model in order to satisfy more and more complicated requirements of fast rising agentic applications. Both GLM-4.5 and GLM-4.5-Air are hybrid re

Finding value from AI agents from day one

From assuming oversight for complex workflows, such as procurement or recruitment, to carrying out proactive cybersecurity checks or automating support, enterprises are abuzz at the potential use cases for agentic AI. According to one Capgemini survey, 50% of business executives are set to invest in and implement AI agents in their organizations in 2025, up from just 10% currently. Gartner has also forecast that 33% of enterprise software applications will incorporate agentic AI by 2028. For co

How agentic AI is transforming the very foundations of business strategy

Jiojio/Getty Images Business is on a never-ending quest to boost efficiency, cut costs, and increase productivity. Some of the earliest known businesses -- ancient Mesopotamian traders -- inspired the invention of writing. (Record keeping -- now that's a competitive advantage!) Similar needs have existed in every economic period. The big difference now is that AI technology can boost these efficiencies in new and exponentially profitable ways. Agentic AI is at the core of this efficiency boost

Skip the AI ‘bake-off’ and build autonomous agents: Lessons from Intuit and Amex

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now As generative AI matures, enterprises are shifting from experimentation to implementation—moving beyond chatbots and copilots into the realm of intelligent, autonomous agents. In a conversation with VentureBeat’s Matt Marshall, Ashok Srivastava, SVP and Chief Data Officer at Intuit, and Hillary Packer, EVP and CTO at American Express at VB

How Capital One built production multi-agent AI workflows to power enterprise use cases

How do you balance risk management and safety with innovation in agentic systems — and how do you grapple with core considerations around data and model selection? In this VB Transform session, Milind Naphade, SVP, technology, of AI Foundations at Capital One, offered best practices and lessons learned from real-world experiments and applications for deploying and scaling an agentic workflow. Capital One, committed to staying at the forefront of emerging technologies, recently launched a produc

I loved Arc browser and was skeptical of its agentic Dia replacement - until I tried it

Jack Wallen / Elyse Betters Picaro / ZDNET When The Browser Company announced they were ending Arc and developing an agentic browser that could leverage AI in ways other browsers were not, I was skeptical. I was starting to see the value in AI, but using it in such a way seemed like just another crutch for users to lean on -- so they didn't have to take the time to do those things themselves. I also saw it as a possible security and privacy issue. Also: Love Arc browser? You can get early acc

Transform 2025: Why observability is critical for AI agent ecosystems

The autonomous software revolution is coming. At Transform 2025, Ashan Willy, CEO of New Relic and Sam Witteveen, CEO and co-founder of Red Dragon AI, talked about how they’re instrumenting agentic systems for measurable ROI and charting the infrastructure roadmap to maximize agentic AI. New Relic provides observability to customers by capturing and correlating application, log, and infrastructure telemetry in real time. Observability goes beyond monitoring — it’s about equipping teams with the

Agentic Misalignment: How LLMs could be insider threats

Highlights We stress-tested 16 leading models from multiple developers in hypothetical corporate environments to identify potentially risky agentic behaviors before they cause real harm. In the scenarios, we allowed models to autonomously send emails and access sensitive information. They were assigned only harmless business goals by their deploying companies; we then tested whether they would act against these companies either when facing replacement with an updated version, or when their assi

Agentic Coding Recommendations

Agentic Coding Recommendations There is currently an explosion of people sharing their experiences with agentic coding. After my last two posts on the topic, I received quite a few questions about my own practices. So, here goes nothing. Preface For all intents and purposes, here's what I do: I predominently use Claude Code with the cheaper Max subscription for $100 a month . That works well for several reasons: I exclusively use the cheaper Sonnet model. It's perfectly adequate for my needs,