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Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’

venturebeat.com Michael Nuñez 2025-08-09 10:00:00

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Salesforce has crossed a significant threshold in the enterprise AI race, surpassing 1 million autonomous agent conversations on its help portal — a milestone that offers a rare glimpse into what it takes to deploy AI agents at massive scale and the surprising lessons learned along the way. The achievement, confirmed by company executives

Topics: agent ai data human salesforce

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The Download: how to run an LLM, and a history of “three-parent babies”

technologyreview.com Rhiannon Williams 2025-08-09 09:10:00

In the early days of large language models, there was a high barrier to entry: it used to be impossible to run anything useful on your own computer without investing in pricey GPUs. But researchers have had so much success in shrinking down and speeding up models that anyone with a laptop, or even a smartphone, can now get in on the action. For people who are concerned about privacy, want to break free from the control of the big LLM companies, or just enjoy tinkering, local models offer a co

Topics: babies models people read story

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This is the daftest e-scooter in the world

engadget.com Unknown 2025-08-09 10:13:41

The minds behind Bo’s sublime e-scooter met each other while working for the advanced engineering arm at (F1 team) Williams. Their mission was to take their knowledge of designing and building some of the world’s fastest cars to build a better e-scooter. But while they no longer work for a Formula One team, they can’t quite shake that desire to build vehicles that travel at preposterously daft speed. Which is why the company has today unveiled The Turbo, a souped-up version of the standard Bo e-

Topics: bo miles range scooter turbo

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Apple's AirPods 4 are up to 33 percent off right now

engadget.com Unknown 2025-08-09 10:50:11

Engadget has been testing and reviewing consumer tech since 2004. Our stories may include affiliate links; if you buy something through a link, we may earn a commission. Read more about how we evaluate products . Prime Day is no more, but you can still save on Apple’s earbuds. If you're on the market for a new pair of AirPods, you're in luck. The latest AirPods 4 are down to some of the best prices we've seen. You can pick up the standard AirPods 4 for $90, a 30-percent discount, or the AirPod

Topics: airpods anc apple best pro

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I swapped my Apple Watch Ultra for this big-screen Garmin that's easier to read

zdnet.com Matthew Miller 2025-08-09 10:20:36

ZDNET's key takeaways The Garmin Venu X1 is available in two color options for $799.99. The big 2-inch display is fantastic, the LED flashlight is brilliant, the thin case and light band make it a joy to wear, and the calculator now has a tip button. The always-on mode reduces battery life significantly, the watch is expensive, and dual-band GPS is not installed. $799.99 at Amazon $799.99 at Crutchfield more buying choices I've been using Garmin sports watches for over a decade and have prett

Topics: apple garmin venu watch x1

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ACA health insurance will cost the average person 75% more next year

news.ycombinator.com Selena Simmons-Duffin 2025-08-09 10:21:03

ACA health insurance will cost the average person 75% more next year, research shows Valeriya/iStockphoto/Getty Images Health insurance premiums are going way up next year for people who buy their insurance on Healthcare.gov or the state-based marketplaces, according to an analysis out Friday. The average person who buys Affordable Care Act insurance will be paying 75% more for their premium, according to the analysis from KFF, a nonpartisan health policy research group. The insurers' narrat

Topics: health insurance people premiums year

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Zuck, Sandberg, and Thiel Skate Free From Testifying After Settlement in Meta Privacy Suit

gizmodo.com Lucas Ropek 2025-08-09 10:00:44

An $8 billion shareholder lawsuit against Meta over the Cambridge Analytica scandal ended in an undisclosed settlement on Thursday. The settlement, which came at the last minute as a trial was getting underway, saved high-ranking members of Meta’s board from having to testify under oath about their roles in those alleged violations. The lawsuit, which was originally filed in 2018, asked the defendants to use billions of their personal wealth to compensate for the financial damages it accused th

Topics: board company meta scandal settlement

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The Folding iPhone Is Getting Real (and Might Use Samsung Parts)

cnet.com See Full Bio 2025-08-09 09:00:00

This may be the final year without a folding iPhone. New reports this week suggest that Apple will launch the long-rumored folding iPhone in 2026. The latest buzz suggests that Apple is working with Samsung Display to help make the crease-free screen for the folding iPhone. It's no secret that Apple has been tinkering with bendable screen designs for years. The company has filed various patents about screens that fold, scroll and even self-heal from scratches. Last year, Bloomberg reported that

Topics: apple folding iphone latest make

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9to5Mac Daily: July 18, 2025 – Meta vs Apple, AirPods

9to5mac.com Chance Miller 2025-08-09 14:50:25

Listen to a recap of the top stories of the day from 9to5Mac. 9to5Mac Daily is available on iTunes and Apple’s Podcasts app, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Sponsored by 1Password: For a limited time, get $20 off the easiest way to stay secure online with 1Password—featuring a new passkey feature that lets you go passwordless on compatible apps and sites. New episodes of 9to5Mac Daily are recorded every weekday. Subscribe

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Apple sues leaker Jon Prosser for allegedly stealing iOS 26 info from an employee

engadget.com Unknown 2025-08-09 14:30:19

Apple is suing leaker Jon Prosser and a codefendant for misappropriation of trade secrets related to YouTube videos from earlier this year that depicted mockups of iOS 26 (which was, at the time, expected to be called iOS 19 ). In the suit, which Apple filed at a district court in the Northern District of California, the company claims Prosser and Michael Ramacciotti "conspired to break into an Apple employee’s development iPhone to take Apple’s trade secrets." Per the filing , which was obtain

Topics: apple lipnik prosser ramacciotti trade

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15 Years If Jefit

news.ycombinator.com Unknown 2025-08-06 09:18:32

Embrace the Grind: 15 Years of Building Jefit The Start of Something I Didn't Expect to Last 15 Years Fifteen years ago, Jefit wasn't a company. It wasn't even a business idea. It was just a project I started in my dad's living room in North Carolina, fresh out of college, working from my own laptop. I was broke and unsure about the future, frustrated by how hard it was to track workouts. There was no easy way to stay consistent or see real progress. I wasn't chasing a startup dream, jus

Topics: building jefit just people years

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Perplexity’s Comet is the AI browser Google wants

theverge.com Emma Roth 2025-08-09 14:00:00

is a news writer who covers the streaming wars, consumer tech, crypto, social media, and much more. Previously, she was a writer and editor at MUO. Perplexity has just launched its agentic answer to Google Chrome — it’s called Comet, and it knocked out a slate of tasks on my behalf, though I think I could’ve done some faster myself. The new AI-powered browser is currently only available to Perplexity Max subscribers or through an early access waitlist, and it’s supposed to simplify the way you

Topics: ai browser comet google perplexity

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iSnitched? Apple sues YouTuber over elaborate iOS 26 leak plot

androidauthority.com Unknown 2025-08-09 21:21:34

Front Page Tech TL;DR Apple is suing YouTuber Jon Prosser for Front Page Tech for allegedly accessing a development iPhone and leaking iOS 26 details months before launch. The lawsuit accuses him and a collaborator of a conspiracy to misappropriate trade secrets and secretly record unreleased features. It’s an unusually aggressive legal move for a tech company, one we’ve never seen from an Android brand. Apple is generally better than most Android brands at keeping its unreleased products an

Topics: apple company leaks lipnik prosser

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I ditched my $1,000 Android phone for Google’s $500 one, and I barely noticed a difference

androidauthority.com Unknown 2025-08-09 21:30:24

Joe Maring / Android Authority In the world of writing about Android phones on the internet, it’s very easy to focus solely on the big flagships — the Google Pixel 9 Pros, Samsung Galaxy S25 Ultras, and OnePlus 13s of the world. Those are the phones with the best and flashiest specs, and they’re often the most fun to talk about. But equally important, if not more so, are more affordable handsets. Expensive flagships may be exciting, but they aren’t the phones that everyone is buying. After us

Topics: 9a google oneplus phone pixel

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5 security cameras you should buy instead of Google Nest ones

androidauthority.com Unknown 2025-08-09 22:00:09

C. Scott Brown / Android Authority It’s hard to blame anyone for feeling fed up with Google Nest cameras right now. The latest Nest Aware price hike means users will soon be paying up to $200 a year, with zero new features to show for it. That’s on top of already pricey hardware, limited local storage options, and a system that some feel might actually be getting worse rather than better. Maybe you’re already planning to cancel like some of these angry Redditors. Maybe you’re just Nest-curious

Topics: camera features google nest storage

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The Galaxy Z Fold 8 could finally get rid of one of the worst things about foldables

androidauthority.com Unknown 2025-08-09 23:08:07

Hadlee Simons / Android Authority TL;DR Samsung’s Galaxy Z Fold 8 will apparently use the same “laser-drilled display metal plates” as the foldable iPhone. These parts reportedly enable a crease-free screen on Apple’s device, suggesting the Z Fold 8 won’t have a display crease, either. This would be a major step forward for the industry, as all foldable phones to date have a crease. Samsung has just launched the Galaxy Z Fold 7, which has a dramatically thinner and lighter form factor than p

Topics: crease display fold foldable galaxy

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I tested a 'de-Googled' tablet without all the bloatware - and it was beyond refreshing

zdnet.com Maria Diaz 2025-08-09 20:00:14

ZDNET's key takeaways The Murena Tablet is available starting at $549 for the 128GB version. This de-Googled Pixel Tablet runs on /e/OS, a custom version of Android 13 that removes all default Google services, trackers, and bloatware Getting a de-Googled Murena Tablet comes at a premium with no speaker dock, for $549, while the Google Pixel Tablet alone starts at $399 (currently $299) at $479 with a dock. View now at Murena Many tablet users, myself included, struggle to truly embrace an Andr

Topics: android apps google murena tablet

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The best Apple Watch of 2025: Here's the best smartwatch for you

zdnet.com Nina Raemont 2025-08-09 22:00:16

An Apple Watch isn't just an accessory or an excuse for a second screen around your wrist. After a year of testing out the Apple Watch, I've found it to be a helpful sleep tracker, the world's most convenient timer for when my hands are dirty in the kitchen, a phone-free text or call receiver/sender, a dumbphone, and an exercise motivator and mid-workout monitor. Also: I turned my Apple Watch into a dumbphone with this quick fix The Apple Watch started out as a sleek fitness tracker and has ev

Topics: apple features series ultra watch

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DIY Telescope Mods That Transformed My Astrophotography

news.ycombinator.com Unknown 2025-08-06 18:53:45

No Content Available

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No More Waiting: New Crypto Law Unlocks Cheaper, Faster Money for Everyone

gizmodo.com Luc Olinga 2025-08-09 23:52:16

For more than a decade, cryptocurrency lived in legal limbo. It was too weird to regulate, too volatile to trust, and too new for Washington to take seriously. That just changed. The U.S. House of Representatives has passed the GENIUS Act, the first major federal law regulating stablecoins, digital currencies backed by the U.S. dollar. The bill now heads to President Trump’s desk, where it’s expected to become law. Here’s what it means for you, your money, and the financial system around you.

Topics: crypto financial law money stablecoins

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Today's NYT Strands Hints, Answers and Help for July 19 #503

cnet.com See Full Bio 2025-08-09 21:00:03

Looking for the most recent Strands answer? Click here for our daily Strands hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle, Connections and Connections: Sports Edition puzzles. Is it hot where you are? Today's NYT Strands puzzle highlights words for summery weather. If you need hints and answers, read on. I go into depth about the rules for Strands in this story. If you're looking for today's Wordle, Connections and Mini Crossword answers, you can

Topics: hints puzzle strands today words

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Today's NYT Strands Hints, Answers and Help for July 18, #502

cnet.com See Full Bio 2025-08-09 21:00:05

Looking for the most recent Strands answer? Click here for our daily Strands hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle, Connections and Connections: Sports Edition puzzles. Today's NYT Strands puzzle has a fun theme that made me laugh -- until I started unscrambling the answers, some of which are tough. If you need hints and answers, read on. I go into depth about the rules for Strands in this story. If you're looking for today's Wordle, Conne

Topics: answers puzzle strands today words

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No, That Taste of Wine a Server Offers Is Not to See if You Like It. Here's Why

cnet.com See Full Bio 2025-08-09 22:33:03

Ordering wine at a restaurant shouldn't be a stressful occasion, but there is plenty of language and ritual associated with wine that can feel foreign to the casual drinker. One such practice is the obligatory tasting after the bottle is opened and before it's poured for you and your guests. Despite what you -- and many others -- might think, this is not really to determine if you like the wine, but rather, to ensure the wine is not spoiled or "corked." Because of that, you don't even need to s

Topics: bottle corked said taste wine

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All the Important New iOS 26 Features, From Liquid Glass to Photos App Fixes

cnet.com See Full Bio 2025-08-09 23:11:03

While we look ahead to what new iPhone 17 models might bring to the phone's hardware, we've already got a look at the future of iPhone software, iOS 26. The new Liquid Glass interface is a major design refresh that will make its way across all of Apple's product lines. The Camera and Photos apps are gaining long-awaited functional redesigns; the Messages and Phone apps are taking a firmer stand against unwanted texts and calls; and Apple Intelligence contributes some improvements in a year when

Topics: app apple iphone new screenshot

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Nothing Phone 3 review: Nothing ventured, nothing gained

arstechnica.com Unknown 2025-08-09 23:00:08

The last few years have seen several smartphone makers pull back or totally abandon their mobile efforts. UK-based Nothing Technologies, however, is still trying to carve out a niche in the increasingly competitive smartphone market. Its tools have been quirky designs and glowing lights, along with a focus on markets outside the US. With the Nothing Phone 3, the company has brought its "first flagship" phone stateside. Nothing didn't swing for the fences with the Phone 3's specs, but this devic

Topics: 50mp google phone phones screen

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7 Best Coffee Concentrates for Instant Caffeine (2025)

wired.com Louryn Strampe 2025-08-09 22:32:00

If you know a thing or two about coffee, you might find the other brands recommended here too lowbrow. But can you out-taste a coffee sommelier? Kloo's coffee concentrates are curated by such tasters, also known as “Q Graders,” and I couldn't stop saying “Wow” out loud while I tested the brand's offerings. From the upscale, frosted packaging and shiny metal stopper to the included measuring jigger, I was impressed upon first glance. And once I mixed in a shot full of the extract-consistency liqu

Topics: berry blend coffee taste tested

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Apple sues leaker Jon Prosser for stealing iOS secrets

theverge.com Dominic Preston 2025-08-09 21:48:20

Apple has sued the well-known leaker Jon Prosser for the alleged theft of trade secrets related to iOS 26. Prosser has been accused of tasking another man, Michael Ramacciotti, with secretly accessing an Apple employee’s development iPhone and using that information to report on Apple’s planned changes in the then-unannounced iOS 26. According to the lawsuit, Apple claims that Prosser offered Ramacciotti “money or a future job opportunity” in exchange for access to a company phone belonging to

Topics: apple ios lipnik prosser ramacciotti

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ChatGPT’s preset styles could make image transformations dead simple (APK teardown)

androidauthority.com Unknown 2025-08-09 05:04:18

Calvin Wankhede / Android Authority TL;DR ChatGPT is working on an Image Styles feature that would add a pre-defined instruction set to your prompt to achieve a specific image style in your results. Users would be able to select from aesthetic styles such as “Anime,” “Cyberpunk,” “Coloring Book,” and more. These styles can be added as instructions for converting existing images or generating new ones. ChatGPT’s image generation capabilities are pretty nifty, and it’s largely credited for spa

Topics: anime image photo restyle style

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Google may be removing its iconic ‘G’ logo from Messages (APK teardown)

androidauthority.com Unknown 2025-08-09 23:25:00

Adamya Sharma / Android Authority TL;DR The Google Messages app could be getting a branding tweak that removes the famous “G” logo. It seems that the company plans to use the full “Google” wordmark in the app’s header going forward. The new Google Messages branding seems to be consistent with other Google apps, such as Photos, Calendar, Drive, and more. Google is constantly making subtle changes to the look and feel of its core apps, and we’ve discovered that Google Messages may be in line f

Topics: app authority branding google messages

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Apple sues Jon Prosser for his iOS 26 YouTube leaks, Prosser responds

9to5mac.com Marcus Mendes 2025-08-09 22:11:40

Apple has filed a lawsuit in the Northern District of California, accusing Jon Prosser of misappropriating trade secrets and violating the Computer Fraud and Abuse Act. Here are the full details. If you follow the rumor mill, you probably remember how Joe Prosser had been leaking iOS 26 (or rather, iOS 19, at the time) since January. First, he leaked a reconstruction of the Camera app, then he published a couple of videos that showed reconstructed glimpses of what actually became the Liquid Gla

Topics: apple lipnik mr prosser ramacciotti

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Latest Tech News

Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’

The Download: how to run an LLM, and a history of “three-parent babies”

This is the daftest e-scooter in the world

Apple's AirPods 4 are up to 33 percent off right now

I swapped my Apple Watch Ultra for this big-screen Garmin that's easier to read

ACA health insurance will cost the average person 75% more next year

Zuck, Sandberg, and Thiel Skate Free From Testifying After Settlement in Meta Privacy Suit

The Folding iPhone Is Getting Real (and Might Use Samsung Parts)

9to5Mac Daily: July 18, 2025 – Meta vs Apple, AirPods

Apple sues leaker Jon Prosser for allegedly stealing iOS 26 info from an employee

15 Years If Jefit

Perplexity’s Comet is the AI browser Google wants

iSnitched? Apple sues YouTuber over elaborate iOS 26 leak plot

I ditched my $1,000 Android phone for Google’s $500 one, and I barely noticed a difference

5 security cameras you should buy instead of Google Nest ones

The Galaxy Z Fold 8 could finally get rid of one of the worst things about foldables

I tested a 'de-Googled' tablet without all the bloatware - and it was beyond refreshing

The best Apple Watch of 2025: Here's the best smartwatch for you

DIY Telescope Mods That Transformed My Astrophotography

No More Waiting: New Crypto Law Unlocks Cheaper, Faster Money for Everyone

Today's NYT Strands Hints, Answers and Help for July 19 #503

Today's NYT Strands Hints, Answers and Help for July 18, #502

No, That Taste of Wine a Server Offers Is Not to See if You Like It. Here's Why

All the Important New iOS 26 Features, From Liquid Glass to Photos App Fixes

Nothing Phone 3 review: Nothing ventured, nothing gained

7 Best Coffee Concentrates for Instant Caffeine (2025)

Apple sues leaker Jon Prosser for stealing iOS secrets

ChatGPT’s preset styles could make image transformations dead simple (APK teardown)

Google may be removing its iconic ‘G’ logo from Messages (APK teardown)

Apple sues Jon Prosser for his iOS 26 YouTube leaks, Prosser responds

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