Remark raises $16M to build out human-powered expert models for e-commerce
Startups working on AI-powered e-commerce tools often rely on external data or user signals to build and improve their models. However, a company called Remark is taking a different approach by letting thousands of human experts chat with users while they are purchasing items, and then using that knowledge to train models. Remark also makes those experts “available” all the time by having their AI-powered persona answer questions. Remark said that this resulted in a 10% net revenue gain for par