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Half of companies planning to replace customer service with AI are reversing course

techspot.com Alfonso Maruccia 2025-12-04 17:06:00

Editor's take: Customer care has become one of the most notorious business failures of the digital age, and everyone knows it. Now, artificial intelligence threatens to take this horror show of impersonal, unreliable service to a whole new level. Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their decision. According to a recent survey from Gartner, the original goals were overly ambi

Topics: ai customer human percent service

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How to delete your 23andMe data ASAP - and why you should

zdnet.com Elyse Betters Picaro 2025-12-04 17:09:00

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does editorial reviews zdnet

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My favorite DeWalt cordless power tool set is 43% off right now

zdnet.com Adrian Kingsley-Hughes 2025-12-04 17:38:28

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does editorial reviews zdnet

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Google Pixels are no longer the AOSP reference device

news.ycombinator.com Abner Li 2025-12-04 16:53:08

With the launch of Android 16 earlier this week, Google did not release the Pixel hardware repos and device trees that are particularly important for custom ROM developers. This led to speculation by some that “AOSP is being discontinued.” Google has denied that, but the Pixel change does look to be intentional. On Tuesday, Google released Android 16’s source code to the Android Open Source Project (AOSP). However, the Pixel device trees and other code used to adapt the AOSP release to specific

Topics: android aosp device google hardware

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Anker Recalls More Than 1 Million PowerCore 10000 Power Banks: What to Know

cnet.com See Full Bio 2025-12-04 17:12:00

The electronics maker Anker recalled its PowerCore 10000 power banks with the model number A1263 after receiving 19 reports of fires and explosions. According to an alert posted Thursday by the Consumer Products Safety Commission, more than 1.1 million of the products sold in the US are affected by the recall. The company plans to replace the charging devices, but customers who have them must submit photo evidence of ownership and also prove that they've disposed of the PowerCore devices proper

Topics: anker device number powercore products

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macOS apps can now render 3D scenes directly on Apple Vision Pro, hinting at a tethered headset

9to5mac.com Marcus Mendes 2025-12-04 22:50:45

Apple’s WWDC25 developer sessions are packed with interesting tidbits that didn’t get stage time on the keynote or the State of the Union presentation. One in particular, highlighted briefly during What’s new in SwiftUI, could offer the first real hint at where visionOS is heading next. A couple of months ago, Bloomberg’s Mark Gurman reported that Apple was readying two new Vision Pro headsets. One aims to be lighter and more affordable than the current version, while the other is said to be a

Topics: apple macos pro swiftui vision

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Microsoft's Copilot Vision AI helper is now available on Windows in the US

engadget.com Unknown 2025-12-04 22:00:34

Microsoft has begun rolling out a major update for Copilot. Starting today, Windows 10 and 11 users in the US can try out the assistant's Vision feature. The tool allows you to share up to two apps with Copilot, so that you can then chat about what it sees. "[Copilot Vision] acts as your second set of eyes, able to analyze content, help when you’re lost, provide insights, and answer your questions as you go," Microsoft says. Additionally, with its new Highlights functionality, Copilot can even

Topics: apps copilot microsoft says vision

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Microsoft's Copilot Vision can now see and analyze your entire PC screen - not just what's in Edge

zdnet.com Lance Whitney 2025-12-04 22:00:00

Lance Whitney / Elyse Betters Picaro / ZDNET Microsoft has expanded the powers and reach of its Copilot Vision AI to help you with all types of content. In a blog post published Thursday, the company revealed that Copilot Vision is now baked into the Copilot Windows app, where you can ask it to analyze and answer questions about any item on your screen. A big leap forward Available in the US for Windows 10 and 11 and coming soon to other non-European countries, Copilot Vision on Windows acts

Topics: ai ask copilot vision windows

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The Kindle Scribe beats my ReMarkable in two big ways (and it's $100 off)

zdnet.com Kyle Kucharski 2025-12-04 22:05:00

ZDNET's key takeaways The Amazon Kindle Scribe is on sale for $299 for the 16GB version, the lowest price we've seen yet. It combines the familiar features of the Kindle e-reader with a bright display and a suite of premium note-taking features. The aforementioned features have a bit of a learning curve to fully take advantage of. $299.99 at Amazon $299.99 at Best Buy more buying choices Amazon is currently offering the 16GB Kindle Scribe at 25% off, a $100 discount that brings the final pric

Topics: best device kindle note scribe

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The Samsung Bespoke refrigerator is my favorite kitchen appliance, and it's on sale

zdnet.com Daniella Ramirez 2025-12-04 22:22:08

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does editorial reviews zdnet

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Microsoft’s new Copilot Vision can ‘see’ your apps on Windows

theverge.com Tom Warren 2025-12-04 22:00:00

is a senior editor and author of Notepad , who has been covering all things Microsoft, PC, and tech for over 20 years. Microsoft is launching Copilot Vision for Windows today, an extension of its AI assistant that lets you share your screen or apps so that Copilot can do things like coach you through using Adobe Photoshop features or analyze the photos and webpages you’re looking at. “When you choose to enable it, Copilot Vision can see what you see and talk to you about it in real time,” says

Topics: copilot microsoft share vision windows

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Apple will let you play video in CarPlay with iOS 26

theverge.com Andrew J. Hawkins 2025-12-04 22:21:36

is transportation editor with 10+ years of experience who covers EVs, public transportation, and aviation. His work has appeared in The New York Daily News and City & State. Apple’s days of blocking you from watching video through CarPlay appear to be coming to an end. The upcoming iOS26 update will allow people to project video from their phones onto the center display of their vehicle through AirPlay. This will enable users to “watch their favorite videos from iPhone right on their CarPlay di

Topics: apple automakers carplay support video

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Amazon may double the time you spend watching ads on Prime Video

androidauthority.com Unknown 2025-12-05 03:32:58

Edgar Cervantes / Android Authority TL;DR A new report says Prime Video is increasing its ad load to four to six minutes per hour. This doubles the amount of ad time ad-tier users were previously exposed to. In terms of lightest to heaviest ad experience, it’s said Amazon’s platform is now in the middle tier. Despite immense pushback from customers, Amazon introduced ads to Prime Video in 2024. While no one likes the idea of going from no ads to ads, at least the ad experience was light comp

Topics: ad ads amazon prime video

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Anker Recalls PowerCore 10000 Power Banks Because of Fire Risks: What to Know

cnet.com See Full Bio 2025-12-05 03:12:14

The electronics maker Anker recalled its PowerCore 10000 power banks with the model number A1263 after receiving 19 reports of fires and explosions. According to an alert posted Thursday by the Consumer Products Safety Commission, more than 1.1 million of the products sold in the US are affected by the recall. The company plans to replace the charging devices, but customers who have them must submit photo evidence of ownership and also prove that they've disposed of the PowerCore devices proper

Topics: airlines bank devices power powercore

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Best Internet Providers in Portland, Oregon

cnet.com See Full Bio 2025-12-05 03:26:00

What is the best internet provider in Portland? If you’re looking for reliable internet in Portland, Xfinity is CNET’s top pick. It covers over 99% of the city, offers flexible, no-contract plans, and has a wide range of speed tiers to fit different needs. But even if Xfinity doesn’t reach your address, there are still plenty of solid alternatives, including Quantum Fiber, Starlink and T-Mobile Home Internet. Budget-conscious shoppers can also look to Ziply Fiber for affordable options. Xfinit

Topics: 000mbps fiber internet portland service

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Daiko will launch blockchain-based virtual pets game

venturebeat.com Dean Takahashi 2025-12-05 06:00:00

Daiko said it plans to launch its blockchain-based Virtual Pet game to bring real-world dog care into gaming. The Irish company said we live in a time where our lives are increasingly intertwined with smart devices and digital experiences, and innovators like Daiko are taking the canine-human bond to the next level. Set for a 2026 debut, the Daiko’s Virtual Pet morphs your real-world dog care routine into an immersive, gamified digital experience that grows, learns, and plays alongside you. Yo

Topics: daiko digital dog pet virtual

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8BitDo’s Ultimate 2C controller drops to $25

engadget.com Unknown 2025-12-05 08:40:21

Engadget has been testing and reviewing consumer tech since 2004. Our stories may include affiliate links; if you buy something through a link, we may earn a commission. Read more about how we evaluate products . If you’re looking for a versatile new wireless controller that isn’t exclusive to a particular platform, 8BitDo’s various pads are always worth considering. And Amazon’s current deal on the brand’s Ultimate 2C Wireless Controller is nearly the cheapest we’ve seen. Right now, if you pic

Topics: 2c controller devices ultimate wireless

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Bose expands its portable speaker lineup, introducing a new product and refreshing an old favorite

zdnet.com Jada Jones 2025-12-05 06:00:16

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does editorial reviews zdnet

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This hidden Chrome feature is my secret productivity trick - here's my favorite way to use it

zdnet.com David Gewirtz 2025-12-05 06:40:44

Elyse Betters Picaro / ZDNET You may have noticed an odd little button that sometimes appears in your Chrome browser bar labeled "Google Lens." It's actually been there for a number of years now, although it doesn't always show up. But have you ever used it? Have you even given it a second thought? Or has it just become one more piece of digital clutter your brain edits out? We've covered Google Lens before on ZDNET. We've done so a number of times, in fact. But we've always covered it as a fe

Topics: david google lens screenshot zdnet

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Will your old iPhone, Mac, or iPad run Apple's latest updates? Check this list

zdnet.com Maria Diaz 2025-12-05 08:12:00

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does editorial reviews zdnet

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Your iPhone is getting a big iOS 26 upgrade, and the best features go beyond Liquid Glass

zdnet.com Kerry Wan 2025-12-05 08:27:00

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does editorial reviews zdnet

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You can use T-Mobile's satellite service for free on any carrier now - here's how

zdnet.com Artie Beaty 2025-12-05 08:42:00

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does editorial reviews zdnet

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Every iPhone model that you supports iOS 26 (and which ones aren't compatible)

zdnet.com Maria Diaz 2025-12-05 08:46:00

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does editorial reviews zdnet

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VisionOS 26 keeps pushing Apple's newest platform toward the future

news.ycombinator.com Unknown 2025-12-05 06:51:15

By Jason Snell visionOS 26 keeps pushing Apple’s newest platform toward the future My visionOS 26 persona. The side of my head really does look like that! If visionOS and the Vision Pro are all about charting a course to the future of wearable devices in front of our eyes, Apple needs to keep pushing toward that future at every opportunity. Fortunately, visionOS keeps moving forward, with several substantial feature improvements that have rolled out in updates over the past year-plus. With v

Topics: 26 apple new pro visionos

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PlayStation handheld leak suggests PS5 game support via low-power mode, upscaling, and extra cache

techspot.com Daniel Sims 2025-12-05 12:16:00

Rumor mill: Trusted leakers previously reported that Sony is preparing a handheld counterpart to the PlayStation 6 that doesn't rely solely on streaming. The rumors have sparked speculation about how a portable device will run modern, high-end games, as new information sheds light on prospective hardware specifications. Prominent tipster KeplerL2 recently provided new details regarding Sony's plans for a handheld console. Although the device would be far weaker than a PlayStation 5, the company

Topics: device games handheld playstation sony

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Towa and the Guardians of the Sacred Tree | hands-on preview

venturebeat.com Dean Takahashi 2025-12-05 14:00:00

Bandai Namco showed up at the Summer Game Fest Play Days with a rogue-lite game from Brownie: Towa and the Guardians of the Sacred Tree. The 2D action-adventure title debuts on the consoles and PC in September. It’s a button-mashing rogue-lite set in a mystic realm where ancient forces are threatening Shinju, an idyllic village at the foot of a living sacred tree. You have to fight with a couple of warriors paired together and control both of them with a single game controller. You have to for

Topics: beasts game tree village warriors

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Google Contacts could soon let you control clutter from third-party apps (APK teardown)

androidauthority.com Unknown 2025-12-05 12:19:52

Adamya Sharma / Android Authority TL;DR Google Contacts could soon allow users to show or hide read-only contacts synced from connected apps. The new feature aims to help users troubleshoot issues like duplicated contacts by revealing otherwise hidden view-only entries. Most users likely won’t need this enabled, but the switch offers better visibility for those who occasionally need it. Google Contacts is in the limelight for the new Pixel VIPs widget, but Google has other features in the pi

Topics: apps authority contacts google view

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CarPlay in iOS 26 enables AirPlay ‘video in the car’ feature for apps

9to5mac.com Zac Hall 2025-12-05 14:00:37

Apple is making a major U-turn with CarPlay after a decade of not allowing video playback. Starting with iOS 26, Apple will allow apps to display video through the CarPlay screen while parked. The new capability falls under the name ‘video in the car’ and is mentioned on Apple’s developer website for CarPlay: AirPlay video in the car enables people to watch their favorite videos from iPhone right on their CarPlay display when they aren’t driving. Integrate support for CarPlay with AirPlay vide

Topics: apple car carplay playback video

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Best Internet Providers in Bend, Oregon

cnet.com See Full Bio 2025-12-05 12:00:00

What is the best internet provider in Bend? Bend may lack variety in internet providers, but after careful research, CNET believes TDS Broadband is the top choice in Bend, Oregon. It offers the fastest speeds in the area, reliable service and a range of plans to fit different needs. If your need for speed is a bit more moderate, T-Mobile 5G Home Internet is a solid backup choice, thanks to its affordability. The Rely Home Internet plan gets you speeds up to 318Mbps for $40 a month ($35 when bu

Topics: bend internet provider service speeds

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When I share files, I skip right past Quick Share and use this app instead

androidauthority.com Unknown 2025-12-05 17:00:25

Andy Walker / Android Authority Sharing files across Android and other devices can be tedious. Although Quick Share has improved slightly since Samsung and Google collaborated, offering a larger feature set than ever, it often feels more cumbersome than convenient. I spend more time connecting to the recipient’s phone than sending the file, which I don’t appreciate. How often do you use Quick Share? 31 votes Daily. 19 % Once or twice a week. 16 % Once a month or less. 45 % I don't use it at al

Topics: devices files localsend quick share

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Latest Tech News

Half of companies planning to replace customer service with AI are reversing course

How to delete your 23andMe data ASAP - and why you should

My favorite DeWalt cordless power tool set is 43% off right now

Google Pixels are no longer the AOSP reference device

Anker Recalls More Than 1 Million PowerCore 10000 Power Banks: What to Know

macOS apps can now render 3D scenes directly on Apple Vision Pro, hinting at a tethered headset

Microsoft's Copilot Vision AI helper is now available on Windows in the US

Microsoft's Copilot Vision can now see and analyze your entire PC screen - not just what's in Edge

The Kindle Scribe beats my ReMarkable in two big ways (and it's $100 off)

The Samsung Bespoke refrigerator is my favorite kitchen appliance, and it's on sale

Microsoft’s new Copilot Vision can ‘see’ your apps on Windows

Apple will let you play video in CarPlay with iOS 26

Amazon may double the time you spend watching ads on Prime Video

Anker Recalls PowerCore 10000 Power Banks Because of Fire Risks: What to Know

Best Internet Providers in Portland, Oregon

Daiko will launch blockchain-based virtual pets game

8BitDo’s Ultimate 2C controller drops to $25

Bose expands its portable speaker lineup, introducing a new product and refreshing an old favorite

This hidden Chrome feature is my secret productivity trick - here's my favorite way to use it

Will your old iPhone, Mac, or iPad run Apple's latest updates? Check this list

Your iPhone is getting a big iOS 26 upgrade, and the best features go beyond Liquid Glass

You can use T-Mobile's satellite service for free on any carrier now - here's how

Every iPhone model that you supports iOS 26 (and which ones aren't compatible)

VisionOS 26 keeps pushing Apple's newest platform toward the future

PlayStation handheld leak suggests PS5 game support via low-power mode, upscaling, and extra cache

Towa and the Guardians of the Sacred Tree | hands-on preview

Google Contacts could soon let you control clutter from third-party apps (APK teardown)

CarPlay in iOS 26 enables AirPlay ‘video in the car’ feature for apps

Best Internet Providers in Bend, Oregon

When I share files, I skip right past Quick Share and use this app instead

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