Most People Still Aren’t Happy With Their Internet, but It’s Not All Bad
The American Customer Satisfaction Index released its annual survey, based on over 25,000 customer interviews, revealing how we really feel about our internet service providers. The good news for ISPs -- things are trending up. Overall, ISPs scored 71 on the ACSI's 100-point scale -- an increase of three points over 2023 and the highest score since the ACSI started measuring ISPs in 2013. The not-so-good news? Internet service providers still rank at the bottom of the index, just ahead of subscr