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1.
Customer Service Is Declining. It’s Time to Take a Closer Look at What’s Happening Inside Your Business. (feeds.feedburner.com)
2026-08-20 | by Ben Walker | tags: customer service, pandemic, call center
2.
Ukraine shuts down 94 fraudulent call centers, seize millions in cash (bleepingcomputer.com)
2026-08-13 | tags: ukraine security service, call centers, bank accounts
3.
His Bootstrapped Business Fixes Broken Customer Service and Brings in 9 Figures a Year: ‘We Should Not Use AI to Replace the Human Touch’ (feeds.feedburner.com)
2026-08-11 | by Amanda Breen | tags: call center, horatio, columbia university
4.
'AI's Decimation of Call Center Jobs Has Begun' (slashdot.org)
2026-08-03 | by Posted | tags: microsoft, uber, call center automation
5.
Kaiser nurses say AI, workplace surveillance are making their jobs, care worse (news.ycombinator.com)
2026-07-17 | by Khari Johnson | tags: kaiser permanente, artificial intelligence, california nurses association
6.
The First 30 Seconds of Customer Contact Have a Bigger Impact on Revenue Than Most Leaders Realize. Here’s Why. (feeds.feedburner.com)
2026-06-29 | by Natalie Ruiz | get Customer Service Training Kit → | tags: call centers, customer experience, crm
7.
AI Is Taking Over the Most Cursed Job in the World (wired.com)
2026-05-26 | by Kate Knibbs | get AI-powered Job Automation Kit → | tags: procollect, chatbot, call center
8.
European police dismantles €50 million crypto investment fraud ring (bleepingcomputer.com)
2026-04-29 | get Crypto Security Ledger → | tags: cryptocurrency, europol, albanian authorities
9.
FCC Advances Effort to Bring Telecom Call Centers Back to the U.S. (feeds.content.dowjones.io)
2026-03-26 | get Call Center Training Kit → | tags: fcc, telecom, call centers
10.
Bored of eating your own dogfood? Try smelling your own farts (news.ycombinator.com)
2026-03-22 | by Terence Eden | tags: dogfooding, slack, ai assistant
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