6 insights service leaders need to know about agentic AI
Yuichiro Chino/Moment via Getty Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways AI agents can reduce service costs by more than 20%. Service leaders are investing in tech and data integration. Only 46% of service reps' time is spent engaging customers. The 2025 State of Service report from Salesforce found that four out of every five service leaders say AI agent investment is essential to meeting business demands. The report highlighted several key findings, in