Verizon said thousands of people who were affected nationwide by a massive outage now have service back.
If your Verizon-backed phone was out most of yesterday or even still down today, you weren’t alone. The company said the blackout was caused by a “software issue” but did not respond to a request to elaborate on what exactly that meant.
Verizon officials assured customers that their engineers were actively engaged in diagnosing and resolving the service disruption. By early evening, the company announced that service was beginning to stabilize in affected regions.
According to Downdetector data, most networks in the New York City, Houston, Chicago, Seattle, the Bay Area, and other major urban centers had been restored by 7:30 p.m. PDT, though a residual few hundred reports of outages persisted nationwide into midnight.
Users were not happy about Verizon’s outage
The company advised customers to monitor their network status online for updates.
Verizon officials emphasized that their engineering teams were actively engaged in diagnosing and resolving the widespread service outage that impacted thousands of customers across the United States.
In a statement released Saturday afternoon, the company assured affected users that corrective measures were underway and that efforts to restore normal service were a top priority.
“Our engineers are engaged and we are working quickly to identify and solve the issue,” Verizon said, as it scramble to assuage customers amid mounting frustration on social media.
By early evening, Verizon reported signs of progress, with service beginning to stabilize in key affected regions.
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