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Malwarebytes Antivirus Review 2025: Decent Software, Terrible Customer Service

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CNET’s expert staff reviews and rates dozens of new products and services each month, building on more than a quarter century of expertise.

7.0 / 10

SCORE Malwarebytes Antivirus Buy at Malwarebytes Score Breakdown Performance 8 /10 Security 9 /10 Customer Support 4 /10 Usability 7 /10 Value 5 /10 Features 9 /10 Pros Free malware scanning and browser safety tools

Decent VPN

Impressive privacy policies

Excellent dark web monitoring tools Cons Free version doesn’t provide real-time protection

Interface isn’t the easiest to navigate

Plans page lists a social media monitoring tool that doesn’t exist

Poor customer service

Multidevice coverage gets pricey

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