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Malwarebytes Antivirus Review 2025: Decent Software, Terrible Customer Service

CNET’s expert staff reviews and rates dozens of new products and services each month, building on more than a quarter century of expertise. 7.0 / 10 SCORE Malwarebytes Antivirus Buy at Malwarebytes Score Breakdown Performance 8 /10 Security 9 /10 Customer Support 4 /10 Usability 7 /10 Value 5 /10 Features 9 /10 Pros Free malware scanning and browser safety tools Decent VPN Impressive privacy policies Excellent dark web monitoring tools Cons Free version doesn’t provide real-time protection

Address bar shows hp.com. Browser displays scammers’ malicious text anyway.

Not the Apple page you're looking for “If I showed the [webpage] to my parents, I don't think they would be able to tell that this is fake,” Jérôme Segura, lead malware intelligence analyst at Malwarebytes, said in an interview. “As the user, if you click on those links, you think, ‘Oh I'm actually on the Apple website and Apple is recommending that I call this number.’” The unknown actors behind the scam begin by buying Google ads that appear at the top of search results for Microsoft, Apple,