Support Engineer
San Francisco - In Person
About RetailReady
We’re RetailReady (YC W24), an AI-powered supply chain compliance engine shaking up an antiquated (and yes, unsexy) industry. Since YC, we raised a $3.3M seed round and signed over 15 enterprise customers… we’re officially in scaling mode.
What We Build
RetailReady is the first AI-powered compliance engine designed for retail supply chains. We automate the messy web of compliance requirements between brands, warehouses, and retailers, turning weeks of manual work into minutes of automation. Our platform integrates deeply with warehouse operations and connects with customer systems via EDI, APIs, and flat files.
We don’t just build dashboards. We build the nervous system of compliance inside a warehouse.
The Role
We’re hiring a Support Engineer to be the first line of defense when issues arise. You’ll troubleshoot customer questions, diagnose technical issues, and flag deeper bugs for our on-call engineering team, keeping operations smooth across our growing customer base.
You’ll also help us scale smarter by documenting common issues and writing internal + customer-facing help articles to train our AI support model.
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