OpenAI's 2025 'The State of Enterprise AI' report provides an in-depth look at how businesses are using AI tools within real companies. Drawing on anonymized usage data from more than 1 million business customers, along with a survey of 9,000 workers at nearly 100 organizations, the report presents a picture of increased AI adoption and integration in the workplace.
"Across surveyed enterprises, 75% of workers report that using AI at work has improved either the speed or quality of their output," the report states. Also, the report says that "75% of users report being able to complete new tasks they previously could not perform."
However, the productivity gains might not be as universal and widespread as anticipated: on average, ChatGPT Enterprise users save less than an hour of time per day, according to the report.
Below is a breakdown of the report's major findings.
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Report shows productivity gains, but it's not universal
CNET
Despite the hype surrounding AI at work, the latest data from OpenAI suggests that the reality for most employees is modest. In its report, the company says that on average, ChatGPT Enterprise users save only about 40 to 60 minutes per active workday.
That's not nothing, but it's nowhere near the sweeping productivity overhaul that many hoped for. In a workday filled with meetings, emails and tool overload, an hour reclaimed can feel like a minimal benefit rather than a tidal shift in productivity.
(Disclosure: Ziff Davis, CNET's parent company, in April filed a lawsuit against OpenAI, alleging it infringed Ziff Davis copyrights in training and operating its AI systems.)
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