Salesforce CEO Marc Benioff said this week that his company's software engineering headcount has remained "mostly flat" over the past year as internal AI tools have delivered substantial productivity gains.
Speaking on TBPN, Benioff said he has about 15,000 engineers who are "more productive than ever." The company has redirected its hiring efforts toward sales and customer engagement roles, hiring 20% more account executives this year as it pushes its Agentforce agentic AI service.
Human salespeople remain essential for explaining the "intricacies and nuances" of agentic AI to skeptical enterprise customers, he argued. Other parts of the business have seen deeper cuts. In a separate appearance on The Logan Bartlett Show, Benioff said that Salesforce had reduced its customer support workforce by roughly 50%.
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