Joe Maring / Android Authority
TL;DR Some T-Mobile customers say their plans changed after buying an iPhone via the Apple Store app.
Reports suggest the issue occurs when linking a promo during the Apple app checkout, rather than on Apple’s website.
Affected users say T-Mobile can restore previous plans if you contact support.
Apple’s March 4 showcase is just around the corner, and there’s a reasonable chance we might see the iPhone 17e unveiled. If you’re eyeing that or any other new iPhone and planning to buy through Apple, there’s something you may want to double-check before and after you check out.
Would you ever upgrade from a T-Mobile legacy plan to the new Better Value Plan? 285 votes Yes, in fact I already did. 16 % Possibly, I'm considering it. 20 % No, I'll keep my existing T-Mobile plan. 53 % No, I'd rather jump ship for prepaid. 11 %
According to The Mobile Report, some T-Mobile customers say their plans were unexpectedly changed after upgrading via the Apple Store app. These cases involve orders placed directly with Apple, where customers log in to their T-Mobile accounts during checkout to apply carrier trade-in credits or promotional pricing.
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The difference between getting your new iPhone through T-Mobile and Apple is just a matter of process. When you go through the carrier, everything stays inside T-Mobile’s own system. When you buy from Apple and attach a T-Mobile promo, Apple’s checkout flow connects to your carrier account to verify eligibility and apply the offer. Based on reports shared on Reddit and the unofficial T-Mobile Discord server, it’s during that connection process in the Apple Store app where some customers say their plans were switched.
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