GoKawiilInsurance claims adjusters top list of AI-critical workers, Glassdoor data shows
Glassdoor research found that insurance claims adjusters criticize AI in their reviews 98 percent of the time, making them the most AI-averse profession tracked on the platform. Adjusters describe being handed misclassified claims and AI-generated errors, or hallucinations, that they must fix, often after passing bad information to policyholders or attorneys. One former adjuster, Ahmad Jackson, said the technology added extra work and led him to leave his company for another insurer.
GoKawiil's interpretation of the reporting above, not reported fact.
The findings highlight a gap between corporate AI adoption goals and frontline worker experience, where automation meant to save time instead creates rework and reputational damage with customers. It suggests that in high-stakes, detail-heavy fields like insurance, premature AI deployment can erode trust and morale faster than it cuts costs.
- Claims adjusters criticize AI in reviews 98% of the time, the highest rate among tracked professions.
- AI-driven hallucinations and misclassified claims are forcing adjusters to redo work and manage angry clients.
- Worker frustration reflects broader 'AI fatigue' as companies push automation faster than it can reliably perform.
Source: wired.com — Kate Taylor, 2026-08-31
Published there as: “You Know Who Really Hates AI? Insurance Claims Adjusters”
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