Claims Adjusters - GoKawiil

Insurance adjusters report AI tools increase errors and workload, Glassdoor data shows

A Glassdoor review analysis found 98% of claims-adjuster reviews mentioning AI were negative, the highest criticism rate among occupations studied. Adjusters like Ahmad Jackson describe AI misclassifying claims during initial loss reporting, forcing workers to correct faulty summaries and reroute files manually. Insurers continue expanding AI into chatbots, damage assessment, and medical record summarization despite these frontline complaints.

techspot.com · 2026-09-01

Insurance claims adjusters top list of AI-critical workers, Glassdoor data shows

Glassdoor research found that insurance claims adjusters criticize AI in their reviews 98 percent of the time, making them the most AI-averse profession tracked on the platform. Adjusters describe being handed misclassified claims and AI-generated errors, or hallucinations, that they must fix, often after passing bad information to policyholders or attorneys. One former adjuster, Ahmad Jackson, said the technology added extra work and led him to leave his company for another insurer.

wired.com · 2026-08-31