GoKawiilSony Japan sets anti-harassment rules amid backlash over PS disc phaseout
Sony Japan published a policy on September 1 defining customer harassment and warning it will restrict or suspend support for customers who cross the line, including abusive language, excessive demands, or intimidating behavior toward staff. The move comes after intense customer anger over Sony's plan to stop producing physical PlayStation discs by January 2028, a decision already facing several lawsuits.
GoKawiil's interpretation of the reporting above, not reported fact.
The policy shows how heated the disc-phaseout controversy has become, with Sony now treating employee protection as urgent enough to threaten legal and police action against customers. It also signals Sony intends to push forward with ending physical media despite lawsuits and public anger, rather than reconsider the decision.
- Sony Japan issued formal rules against customer harassment tied to employees, citing abusive behavior and excessive demands.
- The policy follows backlash and lawsuits over Sony's plan to end physical PS disc production by January 2028.
- Sony says it may suspend service or pursue legal/criminal action against harassing customers, while still proceeding with the disc phaseout.
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Published there as: “Sony threatens to cut off customer support and pursue legal action over harassment as backlash to PlayStation’s physical-disc phaseout intensifies — company to move forward with no disc decision despite several lawsuits”
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