GoKawiilSony Japan sets anti-harassment rules amid backlash over PS disc phaseout
Sony Japan published a policy on September 1 defining customer harassment and warning it will restrict or suspend support for customers who cross the line, including abusive language, excessive demands, or intimidating behavior toward staff. The move comes after intense customer anger over Sony's plan to stop producing physical PlayStation discs by January 2028, a decision already facing several lawsuits.