Muhammet Camdereli/iStock/Getty Images Plus
Follow ZDNET: Add us as a preferred Google source on Chrome and Chromium browsers.
ZDNET's key takeaways
Aging help desk systems hinder remote support and IT fixes.
Cloud-based help desks cut costs, ease complexity, boost IT.
28% of businesses are automating IT and help desk services.
Along with aging help desk systems, businesses face a number of challenges when it comes to building more responsive support capabilities.
Data breaches remain a hurdle
According to Aberdeen research, 55% of organizations in our survey selected the risk of data breaches as a top hurdle. As cyber threats grow in sophistication and frequency, IT support plays a critical role in incident response, preventative measures, and maintaining data integrity, and poor help desk systems can slow IT's ability to make security fixes.
Also: How passkeys work: The complete guide to your inevitable passwordless future
... continue reading