Hospitality entrepreneur Alan Clancy has opened DÍON, an 18,000-square-foot rooftop restaurant atop Dublin's former Central Bank of Ireland building. Clancy originally lost a 2019 tender to develop the site with an Irish-rooted concept, but after COVID-19 closures forced him to rework his other venues, Hines' managing director later invited him back to pursue the project. The restaurant's name means 'roof and shelter' in Irish, reflecting its rooftop setting and design.
entrepreneur.com
· 2026-09-22
Fast Company introduced a new recognition initiative called Pacesetters, honoring executives who are advancing AI-powered customer experience innovation. The launch featured a panel discussion with leaders from Tata Consultancy Services, The Home Depot, and Stellantis, moderated by Mansueto Ventures CEO Stephanie Mehta. The conversation centered on using AI to reduce friction in customer interactions while maintaining trust.
fastcompany.com
· 2026-09-22
An Entrepreneur contributor from Fix Your Search describes a client evaluation process that goes beyond online reviews and websites by physically visiting businesses as a first-time customer would. The method involves timing how long it takes staff to acknowledge a walk-in visitor and scanning the physical space for overlooked flaws like smudged glass, flickering lights or worn signage that owners no longer notice.
entrepreneur.com
· 2026-09-22
Leaders from a major automaker and a large home-goods retailer discussed how they are deploying artificial intelligence to enhance customer interactions rather than replace human judgment. Both executives emphasized designing AI tools that support employees and shoppers, building on the industry's evolution from physical stores to online shopping to more advanced digital experiences.
fastcompany.com
· 2026-09-17
An entrepreneur with over 15 years running a public relations firm outlines five practical habits for scaling a business without letting customer service quality slip. The core recommendation is treating business development as a scheduled, recurring task rather than an afterthought squeezed in during slow periods.
entrepreneur.com
· 2026-09-15
Customer experience consultant Adrian Swinscoe and other business advisers are drawing on punk subculture's anti-establishment, do-it-yourself values as a corrective to corporate practices they see as overly metric-driven and impersonal. Swinscoe reportedly grew frustrated that his field had drifted toward benchmarks and abstract data at the expense of genuine customer connection, prompting him to look to punk's ethos for inspiration.
fastcompany.com
· 2026-09-15
Adobe has named Anil Chakravarthy, who has run its digital experience business for six years, as its next chief executive. Chakravarthy has overseen much of Adobe's recent work building AI-powered products for enterprise customers.
wsj.com
· 2026-09-03
Fast Company has unveiled its Pacesetters list, spotlighting 40 executives who are embedding generative AI, autonomous agents, and machine learning into their companies' operations and customer interactions. The recognition highlights how these leaders are moving beyond basic chatbots toward more dynamic, AI-driven engagement with customers.
fastcompany.com
· 2026-09-02
An entrepreneur writing for Entrepreneur argues that after years building a company in the gold industry, the strongest competitive edge isn't a new feature, lower price or proprietary technology, but customer trust. That trust, they contend, is earned through everyday operational fairness and transparency rather than marketing.
entrepreneur.com
· 2026-08-30
A new Entrepreneur commentary argues that most companies underinvest in training as a strategic tool, focusing instead on sales, tech and operations while overlooking the staff who directly shape customer experience. The author says businesses that link training to standards, coaching and culture—not just task completion—build stronger consistency and retention over time.
entrepreneur.com
· 2026-08-27
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