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2 GoKawiil briefs on this topic

Companies Report Strong Metrics While Customer Satisfaction Quietly Erodes

Businesses are tracking rising leads, engagement, and sales quotas alongside faster customer service response times, yet customers remain dissatisfied despite these positive indicators. The disconnect suggests that standard departmental metrics are failing to capture the actual customer experience.

fastcompany.com · 2026-09-17

JD Power survey: drivers largely ignore giant in-car touchscreens

A JD Power survey of 68,000 owners of 2026 model-year vehicles found that more than a third never use passenger touchscreens, while only six percent use them every time they drive. The firm also found larger screens correlated with more infotainment problems, while simple features like smart ignition and smart climate control ranked as the most valued technologies.

futurism.com · 2026-09-06