GoKawiil
Tech News
A how-to article describes a method for using AI systems to perform 'voice of the customer' analysis, examining a business's existing content such as blogs, newsletters, and social posts. The approach aims to help business owners understand how customers describe their work and refine their own messaging accordingly.
The maintainer of ActivityBot recruited volunteers via Mastodon, offering €25 for an hour, to watch them attempt the project's install instructions on a video call while narrating their thought process. The exercise, funded as part of an NLnet grant application, surfaced a broken demo link, confusion over renaming hidden files, inconsistent quoting conventions, unexplained jargon, and jokes that puzzled rather than amused readers.
A longtime mentor describes a four-step process for helping mentees advance: building self-awareness, gathering feedback from five people, separating perception from reality, and refining personal 'defining stories.' The approach grew out of an early-career experience in which a job candidate's deep knowledge of social media platforms reshaped the author's view of mentoring as a two-way exchange rather than one-directional advice-giving.
The company has launched a graphical user interface that displays feedback trends for various topics, including frequency and customer comments. Users can view trend lines, read summaries with speaker identification, and save or play highlights of feedback clips.
In a Modern CEO newsletter interview, eBay CEO Jamie Iannone described relying on constant customer feedback to generate ideas for the company. He also shared three questions he asked company leaders before accepting the CEO role.
A hiring manager who says they have conducted more than a thousand interviews describes a practice of ending each session by offering the candidate direct, opinionated feedback rather than leaving the exchange one-sided. They ask permission first, then detail both strengths and concerns, and invite other interviewers on the panel to do the same, turning the interview into a two-way conversation.
A federal jury ruled that Apple must pay Taction, a San Diego haptics company, more than $5.7 billion for unintentionally infringing two patents related to the Taptic Engine used in iPhones and Apple Watches. Taction originally sued in 2021, saw the case dismissed in 2023, and had it revived by the Federal Circuit appeals court before the verdict was issued Friday. Apple has said it disagrees with both the verdict and damages and plans to appeal.
An entrepreneur and former teacher writes that principles she used in the classroom now guide how she runs her team, distinguishing 'kindness' from mere 'niceness' in leadership. She argues that kindness means giving honest feedback and clear expectations to help people grow, while niceness only protects feelings temporarily. She also frames personal boundaries as a form of kindness that preserves a leader's judgment and energy.
Microsoft announced a new Surface Mouse that will go on sale October 13 for $80, marking its first update to the accessory since 2016. The device adds haptic feedback that vibrates subtly during clicks, window snapping, and object alignment, plus a customizable action button designed primarily for Copilot use via the Surface app.
Microsoft unveiled a redesigned Surface Mouse at Qualcomm's Snapdragon Summit, nearly a decade after the original launched in 2016. The new model adds haptic feedback, a customizable Action Button that defaults to launching Copilot, Bluetooth 6.0 multi-device support, and a battery Microsoft says lasts up to six months. It arrives October 13 in Black and Platinum for $79.99, alongside new Surface Pro and Surface Laptop devices.
Microsoft is releasing an updated Surface Mouse on October 13th, its first refresh since 2016. The new mouse adds haptic feedback for clicks and alignment cues, a customizable action button defaulting to Copilot, Bluetooth 6.0 for pairing with up to three devices, and a redesigned soft-touch body. It will cost $79.99 in black or platinum and launches alongside refreshed Surface Pro and Surface Laptop models.
Since taking over Net-a-Porter in April 2025, CEO Heather Kaminetsky has systematically solicited customer feedback and turned it into operational changes, including simplified return labels, standardized delivery driver uniforms, and expanded same-day delivery to the Jersey Shore. The approach has coincided with improved financial results for the luxury e-commerce retailer, which had been struggling before her arrival.