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ZDNET writer details five practical small-business uses for OpenAI's ChatGPT Work

A ZDNET contributor shares how they've been using ChatGPT Work, OpenAI's agentic AI tool, to handle five recurring small-business tasks, including sorting through PR email correspondence from OpenAI and other outlets. The writer describes connecting Gmail to the tool only temporarily for large tasks and disconnecting afterward as a security precaution, while noting prompts often need refinement to get useful results.

Omnivery data shows bot clicks surging across Gmail, Outlook inboxes

A new report from email platform Omnivery finds that automated bot clicks in consumer email inboxes have jumped from 2% to 16% since 2023, with Gmail alone seeing contamination rise from 2% to over 20%. The bots largely stem from mailbox providers' own security systems prefetching and scanning links before delivery, not malicious activity, but they still distort click-through metrics publishers rely on.

Anthropic unifies memory across Claude chat and Cowork

Anthropic has given Claude Cowork the same memory system as Claude's chat interface, so tasks and context carry over between the two. Instead of summarizing chats after they end, Claude now logs topics to memory in real time, and users can view, edit or delete these entries under a Topics section in Memory settings. The feature is live for Free, Pro and Max users on web, desktop and mobile.