GoKawiilInsurance adjusters report AI tools increase errors and workload, Glassdoor data shows
A Glassdoor review analysis found 98% of claims-adjuster reviews mentioning AI were negative, the highest criticism rate among occupations studied. Adjusters like Ahmad Jackson describe AI misclassifying claims during initial loss reporting, forcing workers to correct faulty summaries and reroute files manually. Insurers continue expanding AI into chatbots, damage assessment, and medical record summarization despite these frontline complaints.