Kaiser Mental Health Staff Say AI Triage Tools Are Delaying Patient Care
Clinicians at Kaiser Permanente report that staffing cuts paired with growing use of algorithmic and AI-driven triage systems have made it harder for psychiatric patients to reach the right care quickly. Workers in California and Wisconsin describe rising patient frustration, missed diagnoses, and treatment delays tied to automation replacing human judgment in intake decisions. Unions are now pushing for limits on AI in triage as part of contract negotiations, while California lawmakers consider legislation to regulate the technology's use in medical settings.