GoKawiilEntrepreneur Op-Ed Argues Service Firms Must Codify Founder Knowledge to Scale
A franchising expert writes that many service businesses stall once they outgrow the founder's personal oversight, because critical decisions and client know-how remain undocumented and dependent on the owner's presence. The piece argues that scaling requires converting that informal judgment into explicit decision rights and repeatable processes that employees can follow without the founder's direct involvement.