Samsung confirmed that a firmware update pushed through its SmartThings app this week caused many Bespoke AI Family Hub refrigerators in South Korea to lose power and go offline, showing an update error on their screens. The company said the update was mistakenly released during internal testing and has since halted its distribution while preparing a fix. Affected owners reported spoiled groceries, with some losing large amounts of food during the Chuseok holiday period.
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A faulty test firmware update pushed by Samsung to some smart refrigerator models in South Korea left units frozen mid-update, disabling features like auto-open doors, interior lighting and temperature control. The malfunction struck days before the Chuseok holiday, when many households had stocked up on food, and repair technicians were reportedly unable to reach some customers until October 1 or 7 due to the holiday schedule.
Samsung mistakenly pushed internal test software to SmartThings-connected refrigerators in Korea, causing some units—mainly newer Bespoke AI four-door models—to lose power, freeze up, and stop cooling. Owners reported spoiled food, and Samsung said it is prioritizing emergency service through its centers, though some customers were told repairs might not happen until after Chuseok or even October.
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A firmware update pushed through Samsung's SmartThings platform this week caused some Bespoke AI four-door refrigerators, mostly 2024-and-later models, to lose power and stop cooling. Owners in Korea reported their fridges went offline mid-update, with displays stuck on an update-checking message, forcing many to throw out spoiled food. Samsung has not responded to questions about the scope of the issue or a fix.
A faulty firmware update caused Samsung's roughly $4,000 Bespoke AI 4-Door refrigerators to shut down across South Korea, according to Star News Korea. Affected units displayed an error message and stopped cooling even after being unplugged and restarted, and the failure hit just before the Chuseok holiday, forcing some owners to discard food. Samsung reportedly told customers the earliest repair appointment was October 1.
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Samsung paused a SmartThings software update for its smart refrigerators in Korea after owners reported units losing power, screens failing, doors not auto-opening, and internal lights not turning on, leading to spoiled food. A Samsung representative confirmed on the company's forum that an error occurred during testing of the update and that emergency repairs were being handled through service centers. ZDNET Korea reported the faulty update reached users due to a system error, and Samsung said distribution has been stopped.
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