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Company Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Fails

Of all the startups that have come and gone, the personal finance company Klarna might be one of the best bellwethers for the finance industry overall. Specializing in "buy now pay later" microloans — tiny cash advances for purchases that don't need to go through a bank — Klarna hit app stores at a time when US consumer debt was climbing toward a record high. Now a giant of the personal finance landscape, the billion-dollar company recently reported a jaw dropping 17 percent default rate on its

LinkedIn is cracking down on fake recruiters and executive impersonators - here's how

LinkedIn / Elyse Betters Picaro / ZDNET Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways LinkedIn might verify your next job update to the site. LinkedIn will verify companies, recruiters, and executives. The news comes amid rampant job and recruitment scams. The job market is tough enough already -- but recruitment-related scams make it tougher. On Thursday, LinkedIn outlined several ways it's making its platform more trustworthy to mitigate scams and executive

Stripe Launches L1 Blockchain: Tempo

Tempo was started by Stripe and Paradigm, with design input from Anthropic, Coupang, Deutsche Bank, DoorDash, Lead Bank, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more. If you’re a company with large, real-world economic flows and would like to help shape the future of Tempo, get in touch.

The Download: unnerving AI avatars, and Trump’s climate gift to China

—Rhiannon Williams Earlier this summer, I visited the AI company Synthesia to give it what it needed to create a hyperrealistic AI-generated avatar of me. The company’s avatars are a decent barometer of just how dizzying progress has been in AI over the past few years, so I was curious just how accurately its latest AI model, introduced last month, could replicate me. I found my avatar as unnerving as it is technically impressive. It’s slick enough to pass as a high-definition recording of a

How Anthropic's enterprise dominance fueled its monster $183B valuation

PM Images/DigitalVision via Getty Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways Anthropic is valued at $183 billion after a new funding round. The company currently serves over 300,000 enterprise customers. A marketing emphasis on safety could be a major driving factor. Anthropic is soaring, and the popularity of its tools among enterprise clients is providing much of the lift. The AI start-up announced on Tuesday that its latest funding round raised $13 bill

5 Things to Know About Why Salesforce Stock is Cratering

Salesforce stock was down almost 8% this morning after a disappointing earnings report last night. The company shared third quarter revenue forecast that came in below expectations and investors worry that has to do with AI monetization problems. The company is all-in on AI, but Wall Street’s patience for the ROI countdown is running thin it seems. At least it’s running thin enough that even though second-quarter revenue came in pretty good and the company shared a $20 billion increase to its

Should the Company Trucks Go Electric? Depends on When You Charge

Should the company switch its trucks, cars, and vans to electric? It’s a question that plenty of businesses operating fleets of vehicles—in industries like delivery, health care, cable companies, and utilities—are thinking through. Eighty-seven percent of fleet operators polled by Cox Automotive last year said they were expecting to bring aboard some battery-powered vehicles in the next five years. Their top concerns weren’t that different from everyday drivers’: Businesses aren’t sure how to k

Captions rebrands as Mirage, expands beyond creator tools to AI video research

Captions, an AI-powered video creation and editing app for content creators that has secured over $100 million in venture capital to date at a valuation of $500 million, is rebranding to Mirage, the company announced on Thursday. The new name reflects the company’s broader ambitions to become an AI research lab focused on multimodal foundational models specifically designed for short-form video content for platforms like TikTok, Reels, and Shorts. The company believes this approach will disting

Cloud provider Lambda may be gearing up for an IPO

In Brief Cloud provider Lambda might be following rival CoreWeave to the public markets. Lambda, an AI infrastructure company offering on-demand GPUs, has hired bankers for an upcoming IPO, according to reporting from The Information. Lambda has reportedly hired Morgan Stanley, J.P. Morgan, and Citi for a public listing that could happen as early as the first half of 2026. Lambda did not respond to a request for comment. The company has raised more than $1.7 billion in funding, according to

Atlassian is buying Arc maker The Browser Company for $610 million

The Browser Company — the maker of the Arc and AI-centric Dia browsers — is set to have a new owner. Atlassian is buying it for around $610 million in an all-cash deal , which it expects to close in the second quarter of its fiscal year 2026 (i.e. by the end of the 2025 calendar year). According to The Browser Company, it will continue to operate independently as it builds Dia. A private beta for the browser started in June . Arc (a well-regarded browser on which the company has ended active de

Figma's stock slumps 18% after first earnings report to lowest since IPO

Figma shares plummeted nearly 20% on Thursday, falling to the lowest price since the design software vendor's IPO in July after the company reported earnings for the first time as a public company. Results for the second quarter were largely inline with expectations, as Figma had issued preliminary results a little over a month ago. Revenue increased 41% from a year earlier to $249.6 million, slightly topping analyst estimates of $248.8 million, according to LSEG. Analysts at Piper Sandler des

LinkedIn will require recruiters and executives to verify their identity to cut down on scams

LinkedIn will now require some users to verify their identity before they change job titles in an attempt to cut down on scams on the platform. The new identity verification rules will specifically apply to executives and recruiters who interact with job seekers or represent a company in one form or another. As part of these changes, LinkedIn says users who add or update their title to anything recruiter-related (recruiter, talent acquisition, etc.) will have to verify their workplace on their

LinkedIn's new tools just made it tougher to pad your resume

picture alliance / picture alliance via Getty Images Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways LinkedIn might verify your next job update to the site. LinkedIn will verify companies, recruiters, and executives. The news comes amid rampant job and recruitment scams. The job market is tough enough already -- but recruitment-related scams make it tougher. On Thursday, LinkedIn outlined several ways it's making its platform more trustworthy to mitigate scams a

LinkedIn takes on hiring scams with recruiter verification

is a news editor with over a decade’s experience in journalism. He previously worked at Android Police and Tech Advisor. Posts from this author will be added to your daily email digest and your homepage feed. LinkedIn is trying to help put a stop to recruitment scams by requiring anyone with a recruitment-related job title to verify their place of employment. Executives will have to go through the same process, while company page verification is now rolling out more widely too. Existing recru

Adobe to bring its video editing app Premiere to iPhones

Adobe is planning to bring its video editing software, Premiere, to the iPhone. The company has listed the app on the App Store with a pre-order link and an expected release date of September 30. The company said that Premier on iPhone will let users edit videos and export them without any watermarks. The app will have some of the same features as its desktop version, including the ability to trim, layer and fine-tune frames. It will also have automatic captions with stylized subtitles, support

Transforming CX with embedded real-time analytics

Stripe is not alone. In today’s digital world, data analysis is increasingly delivered directly to business customers and individual users, allowing real-time, continuous insights to shape user experiences. Ride-hailing apps calculate prices and estimate times of arrival (ETAs) in near-real time. Financial platforms deliver real-time cash-flow analysis. Customers expect and reward data-driven services that reflect what is happening now. In fact, having the capability to collect and analyze data

Google ordered to pay $425 million in app data collection lawsuit

Google must pay $425 million to the plaintiffs of a class action lawsuit that accused the company of collecting users' data even after they've turned off a tracking feature, a federal jury has decided. The lead plaintiff sued Google back in July 2020, arguing that the company still harvested data even though it tells users they can disable tracking under Web & App Activity through its connection with other apps, such as Uber and Instagram. US District Judge Richard Seeborg then certified the law

The company behind the Dia and Arc browsers is being acquired

Mike Cannon-Brookes, the CEO of enterprise software giant Atlassian, was one of the first users of the Arc browser. Over the last several years, he has been a prolific bug reporter and feature requester. Now he’ll own the thing: Atlassian is acquiring The Browser Company, the New York-based startup that makes both Arc and the new AI-focused Dia browser. Atlassian is paying $610 million in cash for The Browser Company, and plans to run it as an independent entity. The conversations that led to t

The Browser Company (Arc, Dia) Has Been Acquired by Atlassian

Today, I’m excited to share an exciting step forward for Atlassian. We’ve entered into an agreement to acquire The Browser Company of New York, the team behind the incredible Dia and Arc browsers. By combining The Browser Company’s passion for building browsers people love with Atlassian’s deep expertise on how the world’s best teams operate, we have the opportunity to transform how work gets done in the AI era. A Browser for Doing, Not Just Browsing Today’s browsers weren’t built for work. T

The Browser Company, maker of Arc and Dia, is being acquired

Mike Cannon-Brookes, the CEO of enterprise software giant Atlassian, was one of the first users of the Arc browser. Over the last several years, he has been a prolific bug reporter and feature requester. Now he’ll own the thing: Atlassian is acquiring The Browser Company, the New York-based startup that makes both Arc and the new AI-focused Dia browser. Atlassian is paying $610 million in cash for The Browser Company, and plans to run it as an independent entity. The conversations that led to t

Atlassian to buy Arc developer The Browser Company for $610M

Productivity software maker Atlassian has agreed to acquire The Browser Company, which makes the Arc and Dia browsers, for $610 million in cash. “Today’s browsers weren’t built for work; they were built for browsing. This deal is a bold step forward in reimagining the browser for knowledge work in the AI era,” Mike Cannon-Brookes, Atlassian’s CEO and co-founder, said in a statement. “Together, we’ll create an AI-powered browser optimized for the many SaaS applications living in tabs – one that

Eufy's MarsWalker allows its robot vacuums to climb stairs

Eufy just introduced a couple of new devices at the IFA conference in Germany, including something called the MarsWalker. This little doodad picks up robot vacuums and carries them up and down stairs. That's pretty neat, considering stairs are the bane of any robovac's existence. The company says the MarsWalker automatically recognizes common stair types, including straight, L-shaped and U-shaped. It transports the vacuum between floors and drops it off at the base station when needed. Eufy boa

Madrid’s Orbital Paradigm aims to prove a cheaper path to orbital reentry

Francesco Cacciatore is a self-proclaimed skeptic. Yet after spending two decades in the European aerospace industry and hitting, as he put it, a “crisis,” he made an undeniably optimistic bet: he started a space company. “You ask yourself, ‘What am I doing?’” he said in a recent interview. “I got offered some interesting opportunities, but then I kind of collapsed and realized I wanted to try and build something myself.” That something turned out to be one of the most challenging problems in

Apple's latest AI project may be a web search tool

Apple continues to seek a foothold in the artificial intelligence race, and its next effort could bring the company into web search. Mark Gurman at Bloomberg reports that Apple is building a search platform that it may incorporate into its AI-driven overhaul of Siri. Sources said the tool, internally called World Knowledge Answers, could also be added to the Safari web browser and the Spotlight smartphone search interface. Apple's efforts in AI have been under the microscope since the lackluste

A Strange Conspiracy Theory Is Reportedly Spreading Inside OpenAI

Paranoia is as natural to Silicon Valley as lip fillers are to Los Angeles. In the Bay Area, you can't throw a rock without hitting a startup founder convinced everyone is out to steal his ideas or poach his staff — a state of mind reaffirmed by the fact that sometimes, people very much are trying to rip off their competitors. Until the last few years, OpenAI and its CEO, Sam Altman, seemed above that fracas. Altman's sanguine predictions about artificial general intelligence (AGI), a benchmark

Figma's stock plunges after company's first earnings report since IPO

Dylan Field, co-founder and CEO of Figma, center, appears on the floor of the New York Stock Exchange in New York on July 31, 2025. Figma Inc. shares surged as much as 229% after the design software maker and some of its shareholders raised $1.2 billion in an IPO, with the trading valuing the company far above the $20 billion mark it would have reached in a now-scrapped merger with Adobe Inc. Figma shares plunged 13% in extended trading on Wednesday after the design software company reported re

Tesla Just Published a New "Master Plan" and Um, How Do We Say This

Elon Musk's Tesla has revealed its new "master plan" — and it's so chock-full of meaningless corporate buzzwords, we can't help but suspect that it was generated by an AI chatbot. The so-called "Master Plan Part IV" follows up on Musk's preceding "master plan" installment, which underwhelmed investors back in early 2023 with a vague promise to greatly streamline manufacturing, the consequent release of a cheaper EV, and in-house lithium refinement for batteries. The embattled company's followu

FirstClub bucks India’s speed obsession, quickly triples valuation to $120M with premium approach

While quick commerce in India has become synonymous with 10-minute deliveries — and the hottest play for startups and investors — FirstClub is taking a slower, more curated route. Yet just three months after launching its app, the 8-month-old startup has tripled its valuation. At a post-money valuation of $120 million, the Bengaluru-based startup has raised $23 million in a Series A round (comprising more than 90% equity and the rest in debt) co-led by returning investors Accel and RTP Global.

xAI’s CFO is the latest executive to leave Elon Musk’s AI firm

In Brief Mike Liberatore, xAI’s chief financial officer, has left the company, according to reporting from The Wall Street Journal. This marks the latest in a string of high-profile executive departures. The former Airbnb executive joined the company in April and left around the end of July, per WSJ. While at xAI, he helped orchestrate the company’s $5 billion debt raise, alongside another $5 billion in equity — almost half of which came from SpaceX. He also oversaw some of the Elon Musk-owne

A Case Study in AI Overstatement: Builder.ai

Back in May, Builder.ai, once a high-flying startup touted as a path-clearing AI-powered app builder, filed for bankruptcy in the U.S., culminating a spectacular fall that has become a cautionary tale in today’s AI frenzy. The filing followed a flurry of activity that saw creditors seize its accounts, the revelation that it may have been using engineers in India instead of AI, and a probe into how Builder.ai’s founder spent money leading up to its collapse. The collapse has sparked anger among