In 2 years, half of all service calls will be resolved by AI - survey
PeopleImages/iStock/Getty Images Plus via Getty Images Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways AI agents are boosting efficiency, cutting costs, and improving customer satisfaction. By 2027, 50% of service cases are expected to be resolved by AI. 4 out of 5 service leaders say AI agent investment is essential to meet business demands. Seventy-nine percent of service leaders say investment in AI agents is essential to meet business demands, according to