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In 2 years, half of all service calls will be resolved by AI - survey

PeopleImages/iStock/Getty Images Plus via Getty Images Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways AI agents are boosting efficiency, cutting costs, and improving customer satisfaction. By 2027, 50% of service cases are expected to be resolved by AI. 4 out of 5 service leaders say AI agent investment is essential to meet business demands. Seventy-nine percent of service leaders say investment in AI agents is essential to meet business demands, according to

Dinosaurs to supercrocs: Niger's bone keepers preserve its ancient fossils

The Sahel country is one of the few African nations to boast rare dinosaurs, but safeguarding them is a challenge. Niamey, Niger – In a corner of the sprawling grounds of Niamey’s only museum – a unique, open-air style arrangement in Niger’s capital that doubles as a zoo – imposing fossil replicas of long-extinct animals stand in a corrugated iron stall. On a recent late Friday afternoon, the Boubou Hama National Museum was busy with scores of excited children. They shrilled, delighted by the

Remember That TikTok Ban? This Week's Deadline Brings Hints of a Deal

The Trump administration is working on a deal with China to determine TikTok's fate, which could be finalized by the end of this week, according to reports citing Treasury Secretary Scott Bessent. President Trump has plans to meet on Friday with China's President Xi Jinping, and the two are expected to discuss the fate of the Chinese-owned social media platform. That means the deadline of Wednesday, Sept. 17, may pass before there's a definitive resolution on the matter. The key question is whe

Samsung Galaxy S25 Edge drops back to its all-time low price of $699.99

Ryan Haines / Android Authority Super-thin phones are becoming popular, and if you don’t want an iPhone Air, the best alternative on the Android side is the Samsung Galaxy S25 Edge. You can also get it significantly cheaper, as it is currently on sale at its all-time low price of just $699.99, which is a massive $400 discount. Buy the Samsung Galaxy S25 Edge for just $699.99 ($400 off) This offer is available from Amazon as a “limited time deal.” The discount is available for all color version

MagSafe Monday: Pelican’s MagSafe Wallet is rugged and perfect for fall hikes and everyday carry

As the weather cools down and fall hiking season ramps up, I always think about what gear makes sense to carry. A MagSafe wallet is one of those things that feels like it should be as versatile as your iPhone itself. The Pelican MagSafe Wallet & Card Holder is a perfect option when you want something rugged that can handle the outdoors but still works as an EDC. Some of my favorite gear eufyCam 2C Upgrade your home security with wireless cameras that includes HomeKit compatibility. MagSafe Mon

How AI Is Upending Politics, Tech, the Media, and More

In an increasingly divided world, one thing that everyone seems to agree on is that artificial intelligence is a hugely disruptive—and sometimes downright destructive—phenomenon. At WIRED’s AI Power Summit in New York on Monday, leaders from the worlds of tech, politics, and the media came together to discuss how AI is transforming their intertwined worlds. The Summit included voices from the AI industry, a current US senator and a former Trump administration official, and publishers including

Hot deal: Samsung Galaxy Z Fold 7 drops to new record-low price!

Ryan Haines / Android Authority Samsung got ready for the battle against the Google Pixel 10 Pro Fold by significantly reducing the price of its Galaxy Z Fold 7. The $1699.99 discounted price is exciting, but today, the price has dropped even further, down to $1,649.99. This is a new record-low price, so the phone is cheaper than ever today. Buy the Samsung Galaxy Z Fold 7 for just $1,649.99 ($350 off) This offer is available from Samsung. The first $50 will be applied automatically. When you

OpenAI Reveals How (and Which) People Are Using ChatGPT

Large language models largely remain black boxes in terms of what is happening inside them to produce the outputs that they do. They have also been a bit of a black box in terms of who is using them and what they are doing with them. OpenAI, with some help from the National Bureau of Economic Research (NBER), set out to figure out what exactly its growing user base is getting up to with its chatbot. It found a surprising amount of personal use and a closing “gender gap” among its frequent users.

Calif. construction worker unofficially broke a fabled world record

It was a muggy July day in Santa Cruz and life could not have been more mundane for Alessandro “Alo” Slebir. The 24-year-old was pounding wooden concrete forms into a missing section of sidewalk. Cars raced by on a suburban highway as a neighbor walked over, looked at Slebir and asked, “Should I move my car?” “Hey, no worries, you’re fine! You’re not in the way,” Slebir said, in his characteristically friendly demeanor before returning to his hammer. You wouldn’t know it from the work boots or

Data Centers Are Crushing the Planet. Can Space Save Us?

The companies frantically building and leasing data centers are well aware that they’re straining grids, driving emissions, and guzzling water. The electricity demand of AI data centers in particular could increase as much as 165% by 2030. Over half of the energy powering these sprawling facilities comes from fossil fuels, threatening to reverse progress toward addressing the climate crisis. Some of the biggest names in artificial intelligence say they have a solution: Just stick these colossal

Self-Assembly Gets Automated in Reverse of 'Game of Life'

Alexander Mordvintsev showed me two clumps of pixels on his screen. They pulsed, grew and blossomed into monarch butterflies. As the two butterflies grew, they smashed into each other, and one got the worst of it; its wing withered away. But just as it seemed like a goner, the mutilated butterfly did a kind of backflip and grew a new wing like a salamander regrowing a lost leg. Mordvintsev, a research scientist at Google in Zurich, had not deliberately bred his virtual butterflies to regenerate

Boeing faces $3.1M fine for door plug blowout, hundreds of safety violations

The Federal Aviation Administration on Friday proposed fines of $3.1 million against Boeing for various safety violations related to the January 2024 door plug blowout and what the FAA called "interference with safety officials' independence." An FAA statement said the proposed fine covers "safety violations that occurred from September 2023 through February 2024," and is the "maximum statutory civil penalty authority consistent with law." Boeing, which reported $22.7 billion in revenue and a n

OpenAI upgrades Codex with a new version of GPT-5

OpenAI announced Monday that it’s releasing a new version of GPT-5 to its AI coding agent, Codex. The company says its new model, called GPT-5-Codex, spends its “thinking” time more dynamically than previous models, and could spend anywhere from a few seconds to seven hours on a coding task. As a result, it performs better on agentic coding benchmarks. The new model is now rolling out in Codex products — which can be accessed via a terminal, IDE, GitHub, or ChatGPT — to all ChatGPT Plus, Pro, B

Bessent: TikTok deal 'framework' reached with China, Trump and Xi will finalize it Friday

The U.S. and China have reached a "framework" deal for social media platform TikTok, Treasury Secretary Scott Bessent said Monday. "It's between two private parties, but the commercial terms have been agreed upon," he said from U.S.-China talks in Madrid. Both President Donald Trump and Chinese President Xi Jinping will meet Friday to discuss the terms. Trump also said in a Truth Social post Monday that a deal was reached "on a 'certain' company that young people in our Country very much wante

The most popular Android phones in Q2 2025 also beat the cheapest new iPhone

Ryan Haines / Android Authority TL;DR Counterpoint Research has released its list of the top ten best-selling phones of Q2 2025. Three iPhone 16 series models occupied the top three spots, but two Galaxy phones beat the iPhone 16e. The iPhone 16 Plus was entirely missing from the list, while the Galaxy S25 Ultra and Xiaomi Redmi 14C 4G also made appearances. Apple and Samsung tend to dominate the list of most popular smartphones each quarter. Now, Counterpoint Research has announced the top

Trump Admin Says ‘Framework’ Reached for U.S. Owners to Take Control of TikTok

Treasury Secretary Scott Bessent said Monday that the U.S. has “a framework for a TikTok deal,” suggesting that some kind of agreement is imminent to allow the social media platform to continue operating in the U.S. despite a law passed in 2024 that sought to ban the app or force a sale. The comments from Bessent came as he and U.S. trade representative Jamieson Greer took questions from reporters after two days of meetings with Chinese officials in Madrid. “We believe we have an agreement. It

USA Today Enters Its Gen AI Era With a Chatbot

The publishing company behind USA Today and 220 other publications is today rolling out a chatbot-like tool called DeeperDive that can converse with readers, summarize insights from its journalism, and suggest new content from across its sites. “Visitors now have a trusted AI answer engine on our platform for anything they want to engage with, anything they want to ask,” said Mike Reed, CEO of Gannett and the USA Today Network, at the WIRED AI Power Summit in New York, an event that brought tog

Israel announces seizure of $1.5M from crypto wallets tied to Iran

Israel’s Ministry of Defense announced on Monday that it was ordering the seizure of 187 crypto wallets that allegedly belong to Iran’s Islamic Revolutionary Guard Corps, or IRGC. In a document detailing the seizure order, the ministry’s National Bureau for Counter Terror Financing (NBCTF) said it was “convinced that the cryptocurrency wallets” in the list are property of the IRGC and are “used for the perpetration of a severe terror crime.” The IRGC is sanctioned as a terrorist organization b

Unplugging these 7 household devices saved me $200 a year in electricity

Adela Stefan / 500px / Getty Images Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways Unplugging idle devices can save on power bills. TVs, consoles, coffee makers, and mini-fridges are top culprits. Small daily changes help cut energy waste and lower electricity costs. With costs climbing across the US, energy prices stand out -made worse by record-breaking summer heat and recent waves scorching multiple states. Having endured several of them this season, I'm alw

CubeSats are fascinating learning tools for space

These are CubeSats. Satellites that are going to space—or at least, the ones I have here are prototypes. But these have one thing in common: they're all powered by either a Raspberry Pi, or a microcontroller. There are already Pis in space, like on Mark Rober's SatGus, on GASPACS, and the Astro Pis on the Space station. Another Pi is going up this weekend, which is why I'm posting this today. I'll get to that one, but I wanted to spend some time talking about two things that fascinate me: Raspb

NASA closing its original repository for Columbia artifacts to tours

NASA is changing the way that its employees come in contact with, and remember, one of its worst tragedies. In the wake of the 2003 loss of the space shuttle Columbia and its STS-107 crew, NASA created a program to use the orbiter's debris for research and education at Kennedy Space Center in Florida. Agency employees were invited to see what remained of the space shuttle as a powerful reminder as to why they had to be diligent in their work. Access to the Columbia Research and Preservation Off

US says 'framework' for TikTok ownership deal agreed with China

US says 'framework' for TikTok ownership deal agreed with China The US treasury secretary has said Washington has reached a "framework" deal with China on the ownership of TikTok's American operations. Scott Bessent said the framework was set in trade talks in Madrid to pave the way for US ownership. He added that US President Donald Trump and Chinese President Xi Jinping would "complete" the deal on Friday. China has not commented. Trump said on Truth Social that talks in Madrid had "gone ve

Samsung’s latest Good Lock module could supercharge the Gallery app

TL;DR Samsung has started testing a new Good Lock app dubbed Gallery Assistant beta. The app brings a number of photo and video editing options under one umbrella. These features include advanced watermarks, media compression, and saving images as a PDF. Samsung has a ton of apps under its Good Lock umbrella, giving users a variety of extra options beyond the One UI platform. These Good Lock apps cover categories like the camera, home screen, audio, and notifications. Now, it looks like Samsu

I unplugged these 7 household devices and saved $200 a year in electricity

Adela Stefan / 500px / Getty Images Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways Unplugging idle devices can save on power bills. TVs, consoles, coffee makers, and mini-fridges are top culprits. Small daily changes help cut energy waste and lower electricity costs. With costs climbing across the US, energy prices stand out -made worse by record-breaking summer heat and recent waves scorching multiple states. Having endured several of them this season, I'm alw

I tested the Samsung S95F OLED for a week, and I'm ready to give up my living room TV

Samsung S95F OLED TV ZDNET's key takeaways The Samsung S95F OLED TV delivers an excellent viewing and gaming experience thanks to its superb picture and sound quality, low latency, and the option to disable AI processing. However, this TV is a very expensive investment, especially at larger sizes, and its thin design makes it feel quite fragile. A key color accuracy issue is that the OLED panel runs very blue, which is a significant drawback for this otherwise high-performing TV. View now at A

China rules that Nvidia violated its antitrust laws

A Chinese regulator has found Nvidia violated the country’s antitrust law, in a preliminary finding against the world’s most valuable chipmaker. Nvidia had failed to fully comply with provisions outlined when it acquired Mellanox Technologies, an Israeli-US supplier of networking products, China’s State Administration for Market Regulation (SAMR) said on Monday. Beijing conditionally approved the US chipmaker’s acquisition of Mellanox in 2020. Monday’s statement came as US and Chinese official

Bessent says 'framework' of U.S.-China TikTok deal has been reached, will be finalized Friday

The U.S. and China have a reached a 'framework' deal for social media platform TikTok, Treasury Secretary Scott Bessent said Monday. "It's between two private parties, but the commercial terms have been agreed upon," he said from Madrid. Both President Donald Trump and Chinese President Xi Jinping will meet Friday to discuss the terms. On Monday, Trump said in a Truth Social post Monday that a deal was reached "on a 'certain' company that young people in our Country very much wanted to save" a

Why is Sam Altman losing sleep? OpenAI CEO addresses controversies in sweeping interview

Sam Altman, CEO of OpenAI, and Lisa Su, CEO of Advanced Micro Devices, testify during the Senate Commerce, Science and Transportation Committee hearing titled "Winning the AI Race: Strengthening U.S. Capabilities in Computing and Innovation," in Hart building on Thursday, May 8, 2025. Tom Williams | CQ-Roll Call, Inc. | Getty Images In a sweeping interview last week, OpenAI CEO Sam Altman addressed a plethora of moral and ethical questions regarding his company and the popular ChatGPT AI model.

Samsung actually tries with Galaxy Z Fold 7, breaks foldable sales records

C. Scott Brown / Android Authority TL;DR The Galaxy Z Fold 7 is reportedly the fastest-selling Galaxy foldable in Western Europe during its first four weeks in the region. The Galaxy device has also outdone foldable phones from other brands in the region during the same time frame. Samsung’s latest foldable phone is extremely thin and light, while offering a 200MP main camera. Samsung released the Galaxy Z Fold 7 in July, and it’s a major upgrade over previous models. We previously heard tha

This key iPhone 17 Pro rumor didn’t come to fruition, but there’s a good reason for it

With iPhone 17 Pro, there was one major rumor that a lot of Apple fans were looking forward to this year: reverse wireless charging. After all, with the new glass window with a centered Apple logo – it looked like a perfect opportunity for this new feature. Our batteries are also larger than ever. Yet, the Apple Event came and went – and there was no reverse wireless charging. While this is certainly disappointing, there’s a good reason for it not arriving, and I’ll delve into that. Magnets ca