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Editor's take: Customer care has become one of the most notorious business failures of the digital age, and everyone knows it. Now, artificial intelligence threatens to take this horror show of impersonal, unreliable service to a whole new level. Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their decision. According to a recent survey from Gartner, the original goals were overly ambi
Razer has announced its latest lineup of Kishi mobile gaming controllers, capable of housing your phone, small tablet and, in the most comically extreme case, a full-size iPad. The Kishi V3 Pro XL is seemingly designed for people who like to play games on the largest possible mobile canvas, but don’t want to rely on touch controls or just pair a wireless pad. The two sides of the controller stretch out so wide that the V3 Pro XL is able to accommodate a 13-inch iPad Air or Pro, or compatible An
'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or
NurPhoto/Contributor/Getty In his 2005 book "The Singularity is Near," the futurist Ray Kurzweil predicted that the Singularity -- the moment in which machine intelligence surpasses our own -- would occur around the year 2045. Sam Altman believes it's much closer. In a blog post published Tuesday, the OpenAI CEO delivered a homily devoted to what he views as the imminent arrival of artificial "superintelligence." Whereas artificial general intelligence, or AGI, is usually defined as a computer
'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or
About Roame Our mission is to make travel perfect. Roame is a flight search engine using credit card points and miles. More than $69 billion worth of points issued every year. We empower over 1 million travelers to maximize the value of their points and miles. We are backed by top investors including Y Combinator, Goodwater, Accel’s starters fund, and angel investors including the leading figure within points. The Role We are hiring for a Lead Full Stack Engineer who thrives in a fast-paced,
Those making gaming handhelds need to execute a complicated juggling act between how powerful they are and how long you can use them without a charge. With a new screen and more powerful processor, players plugging away on the Switch 2 are finding it hard to strike the right balance. Nintendo claims users should be able to get between 2 and 6 hours of playtime from its 5,220mAh battery. Some players say that number is skewing far too much toward the low end or that their console’s battery levels
Shaquille O’Neal can finally breathe a sigh of relief. The basketball legend turned businessman and TV personality has agreed to pay $1.8 million to settle a class-action lawsuit over his role in promoting the now-defunct cryptocurrency exchange FTX. While the payment closes a legal chapter for the former Laker, it also marks a turning point in how courts are treating celebrity endorsements in the volatile world of crypto, a space where stardom once offered both hype and cover. O’Neal is among
If you're thinking about installing a new security camera in your home, a legal question appears: Is it legal for you to record audio and video anywhere you want in your home? Are there limitations or the possibility of lawsuits from your neighbors? This is something I've thought about a lot as I've tested security cameras in all parts of my home for years. Owners must know when and where it's legal to record everything from their front yard and streets to friends, babysitters, and pet sitters.
In the past six months, OpenAI, Anthropic, Google, and others have released web-browsing agents that are designed to complete tasks independently, with only minimal input from humans. OpenAI CEO Sam Altman has even called AI agents “the next giant breakthrough.” On today’s episode, we'll dive into what makes these agents different from other forms of machine intelligence, and whether their capabilities can live up to the hype. You can follow Michael Calore on Bluesky at @snackfight, Lauren Good
is a reviewer covering laptops and the occasional gadget. He spent over 15 years in the photography industry before joining The Verge as a deals writer in 2021. Nintendo’s Switch 2 is faster, more powerful, and all around better than its predecessor in just about every way. It’s also bigger than the OG Switch. But, like, how much bigger? Okay, sure, we can check the specs and see that the Switch 2 is half an inch (12.7mm) taller and 1.2 inches (30.48mm) wider than the original — and it’s 0.22
writes about tech news, reviews gadgets, and helps readers save money by highlighting deals and product recommendations for The Verge. If you’ve been waiting for a chance to get your hands on Nintendo’s GameCube Controller for the Switch 2, now’s your moment. It’s back in stock for $64.99 from the My Nintendo Store website. As before, it’s only available to Nintendo Switch Online members, and it’s made to play GameCube titles available through the Switch Online Expansion Pack, like The Legend
is a news editor covering technology, gaming, and more. He joined The Verge in 2019 after nearly two years at Techmeme. Reddit is introducing some new features for comments, including the ability to share comments as posts, a comment insights tool to track things like upvotes and views, and comment drafts, according to a post from the Reddit product team. The features are rolling out today on Reddit’s native apps and on the web, and the rollout will continue “over the next few weeks.” Sharing
Smartphone startup Nothing will sell its next flagship model, the Nothing Phone (3), in the U.S. through its website and Amazon, TechCrunch has exclusively learned. Nothing, which will unveil the new phone early next month in London, has released eight phones since its inception in 2020, but only one, the Phone (2), has made it to general sale in the U.S. so far. Before that, users had to sign up to buy a phone via a beta program, and there was no after-sales support, though you could return th
As Snapchat continues to take on Instagram and TikTok, the company announced on Thursday that it’s introducing a suite of new tools and features to make it easier for creators to create and share content on its platform. The social network is launching a “Timeline Editor” feature, a new way to create videos from saved Memories, the ability to auto-save Stories to profiles, and more. Snapchat says the new Timeline Editor will give creators a more intuitive way to edit videos directly on the plat
Last year, Apple’s WWDC keynote highlighted the company’s ambitious strides in AI. This year, the company toned down its emphasis on Apple Intelligence and concentrated on updates to its operating systems, services, and software, introducing a new aesthetic it calls “Liquid Glass” along with a new naming convention. Nevertheless, Apple still attempted to appease the crowd with a few AI-related announcements, such as an image analysis tool, a workout coach, a live translation feature, and more.
A remake of the original Silent Hill is in development, it was revealed during Konami's Press Start stream on Thursday. An image announcing that another Silent Hill game from developer Bloober Team was in the works appeared during the stream. It was accompanied by music from the first game in the series. The official Japanese Silent Hill account on X later clarified that Bloober is modernizing the original 1999 entry. Back in February, it emerged that Bloober is making a new title based on Kona
'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or
As “leaked”, OpenAI cut o3 pricing by 80% today (from $10/$40 per mtok to $2/$8 - matching GPT 4.1 pricing!!) to set the stage of the launch of o3-pro ($20/$80, supporting an unverified community theory that the -pro variants are 10x base model calls with majority voting as referenced in their papers and in our Chai episode). o3-pro reports a 64% win rate vs o3 on human testers and does marginally better on 4/4 reliability benchmarks, but as sama noticed, the actual experience expands when you t
ROME (AP) — Spyware from a U.S.-backed Israeli company was used to target the phones of at least three prominent journalists in Europe, two of whom are editors at an investigative news site in Italy, according to digital researchers at Citizen Lab, citing new forensic evidence of the attacks. The findings come amid a growing questions about what role the government of Italian Prime Minister Giorgia Meloni may have played in spying on journalists and civil society activists critical of her leade
We knew it was highly anticipated, but Nintendo on Wednesday confirmed that its new Switch 2 handheld game console has sold more than 3.5 million units worldwide within the first four days of release. This makes it the fastest-selling Nintendo device ever, flying past other releases like the original Switch, which by comparison sold 2.74 million units in its first month. The Nintendo Switch 2 launched at a price of $450 for the standard America version of the console, which has yet to be affect
is a news editor covering technology, gaming, and more. He joined The Verge in 2019 after nearly two years at Techmeme. Get ready for more Silent Hill. As part of its Press Start online presentation on Thursday, Konami announced that it’s remaking the original Silent Hill in partnership with Bloober Team, the studio that developed last year’s well-received Silent Hill 2 remake. Konami didn’t share any more details beyond that the game is in development; the presentation didn’t include any foota
Instagram announced on Thursday that it will finally allow users to rearrange their grid, and is testing a way for users to quietly post to their profile without having the content appear in users’ feeds. The social network is also launching the ability to stream songs from Spotify directly to your Instagram Notes, along with a new initiative to support emerging creators. Instagram says the ability to rearrange grids has been one of its most high-requested features. With this update, users will
Smartphone startup Nothing will sell its next flagship model, the Nothing Phone (3), in the U.S. through its website and Amazon, TechCrunch has exclusively learned. Nothing, which will unveil the new phone early next month in London, has released eight phones since its inception in 2020, but only one, the Phone (2), has made it to general sale in the U.S. so far. Before that, users had to sign up to buy a phone via a beta program, and there was no after-sales support, though you could return th
Apple Intelligence hasn't landed in the way Apple likely hoped it would, but that's not stopping the company from continuing to iterate on its suite of AI tools. During its WWDC 2025 conference on Monday, Apple announced a collection of new features for Apple Intelligence, starting with upgrades to Genmoji and Image Playground that will arrive alongside iOS 26 and the company's other updated operating systems. In Messages, you'll be able to use Image Playground to generate colorful backgrounds
Look, if your dad is anything like me, then they’re probably not a massive gamer, or might just play the odd title. I’m told that there’s a whole genre of Dad Games out there that apparently appeal to the fathers in our lives, which are all about following some sort of process. It’s likely then that they won’t have paid much attention to The Legend of Zelda series, which feels as un-Dad a game as you could imagine. Which is why I’m here to say that, until the start of this year, I felt the same,
There’s something to be said for just getting off your phone at the end of the day. Even if it is just being replaced by another screen, at least you’re more likely to use that other screen to actually watch something, or maybe play a game, or even work. Just getting away from the ritualistic doom-scrolling so many of us end up caught in is a worthwhile cause. If you’re after something to help out, then a tablet can be an excellent idea. See at Amazon If you’re someone who wants the best thing