Low-wage support workers become a new gateway for cyberattacks
Editor's take: As businesses increasingly rely on outsourced tech support to cut costs, the risks associated with these operations are coming into sharper focus. The threat is no longer just about technical vulnerabilities; it's about the people behind the screens, and the growing pressure they face from both economic hardship and sophisticated cybercriminals. Hackers are increasingly turning the very systems designed to help customers – outsourced tech support and call centers – into powerful