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How to automate IT ticket handling with AI and Tines

Run by the team at workflow orchestration and AI platform Tines, the Tines library features pre-built workflows shared by IT and security practitioners from across the community - all free to import and deploy through the platform’s Community Edition. A recent standout is a ticket-handling workflow developed by Connor Brewer, Principal Solutions Architect at Uzado Inc., a Canadian IT and security service provider. Built with Tines Pages and powered by AI, the workflow invites employees to subm

Microsoft fixes Surface Hub boot issues with emergency update

Microsoft has released an emergency update to fix a known issue causing startup failures for some Surface Hub v1 devices running Windows 10. As the company explained when it acknowledged this issue last week, users see Secure Boot Violation errors on affected devices, prompting them to check the Secure Boot Policy in setup. These boot problems only impact Surface Hub v1 systems running Windows 10, version 22H2, after installing the June 2025 Windows security update (KB5060533). Microsoft also

These $75 Sennheiser earbuds could be your next workout buddy - get them while the deal lasts

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

BMW ConnectedDrive lets me control my returned rental car (Sixt)

Last week I rented a BMW from Sixt (Italy). The default rental driver profile had Bluetooth disabled, so I created my own BMW ID, paired it with the car, removed the existing profile, and even triggered software updates. When returning the car, I told the Sixt representative that I had linked my BMW ID — they assured me that the vehicle would be reset. Today — just before deleting the “My BMW” app — I checked out of curiosity. Surprise: I still had full remote access: - live location tracki

The Night Shift Might Be Harming Women More Than We Thought, Study Finds

Asthma is a chronic respiratory disease that often causes sudden and intense shortness of breath. The disease impacts around 339 million people worldwide, and in the U.S. nine people on average die from asthma every day. Researchers in the U.K. have found that women who work night shifts are more likely to have moderate or severe asthma than women who work during the day. The study, published Monday in the journal ERJ Open Research, does not reveal any such tendency in men working nightshifts,

This Anker Solix C1000 Portable Power Station Matches Its Black Friday Price as Amazon Clears Out Stock

It really pays to have a good portable power station these days. Whether you’re going camping for a long weekend, spending all day at the beach, or you just want a backup in case something happens to the power grid, having one of these devices around can be a huge help. They’re very expensive normally though, so you’re nearly always best off waiting for a really good deal. See at Amazon Well, we just so happen to have found a really good deal today, and on a really good brand. The Anker Solix

Best Internet Providers in Tucson, Arizona

What is the best internet provider in Tucson, Arizona? CNET experts rate Xfinity as the best internet provider in Tucson thanks to a wide range of plans and consistently fast speeds. You can get 400Mbps speeds for just $40 a month, which makes it one of the most affordable options in the city. If you need more bandwidth, Xfinity also offers plans with speeds up to 1,300Mbps. If you want fiber, and it’s available at your address, Quantum Fiber is also worth checking out. For cable or fixed wirel

FIFA Club World Cup Soccer: Stream Fluminense vs. Borussia Dortmund Live From Anywhere

Group F at the FIFA Club World Cup gets underway in New Jersey today with a compelling clash between Bundesliga giants Borussia Dortmund and Fluminense. Below, we'll outline the best live TV streaming services to use to watch every match of the tournament as it happens, wherever you are in the world, and how to use a VPN if the match isn't available where you are, along with a full fixture list. Dortmund qualified for the tournament as last season's UEFA Champions League runners-up. While this

Topics: cup fifa free vpn world

Microsoft study finds "infinite workday" is hurting productivity

In brief: Remember during and immediately after the lockdowns, when so many companies promised a new era of work-life balance and flexibility? According to new research from Microsoft, the opposite is now true, with most people working an "infinite workday" that lasts more than 12 hours and bleeds into weekends. It's impacting productivity, and while AI could make things better, it could also make them worse. Microsoft's June 2025 Work Trend Index Special Report warns that more people are now t

Here’s an early look at Google Keep’s Material 3 Expressive design on Wear OS

Joe Maring / Android Authority TL;DR Google is prepping Material 3 Expressive design changes for the Wear OS version of Google Keep. We’ve spotted the changes in the latest build on the OnePlus Watch 2R running Wear OS 4. It includes redesigned buttons and note cards, a new animation, and an updated checklist interface. Like Android, Wear OS will receive several visual changes based on Google’s new Material 3 Expressive design language. We’ve already seen some of the system-level interface i

The 560-pound Twitter sign met a fiery end in a Nevada desert

Earlier this year, the 12-foot tall, 560-pound Twitter logo that used to sit atop the company's San Francisco headquarters was auctioned off for $34,000. Now, we know who bought it and what became of the sign: it was blown up in the Nevada desert as part of an elaborate stunt to promote an online marketplace app. In some ways, "Larry," as the blue Twitter bird was known to former employees, met an end that mirrors the death of the social media platform it once represented: an explosive, expensi

My favorite $150 smartwatch just got a style upgrade - and looks double the price

ZDNET's key takeaways The Amazfit Active 2 Square is available in a premium package for $149.99 that includes leather and silicone bands The watch is small, lasts up to 10 days, incorporates high end sapphire glass and stainless steel materials, and has a brilliant large 1.75-inch AMOLED display There is limited onboard storage for maps and music while the software may also be overwhelming. View now at Amazon I recently reviewed Amazfit's Active 2 Smartwatch, and it was one of my favorite wea

Don't buy the wrong microSD card for your Nintendo Switch 2 - this one's my pick

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

I made the switch to a smart litter box, and my cat approves

ZDNET's key takeaways The Whisker Litter-Robot 4 retails for $700 and comes in black or white. This self-cleaning litter box lets you keep tabs on your cat's health through the helpful app. However, it is an expensive buy, and the app frequently experiences glitches. You're either a cat person or a dog person, and this writer is a cat person. My cat, Norbert, is a loud, orange boy and is the cutest thing ever. He's easy to take care of, but one thing I, and perhaps all cat owners, dread is t

Google aims to reinvent email with Wave (2009)

Google Wave's inbox, as seen on the Official Google Blog. ((Courtesy Google)) In May, Google announced Wave, the company's attempt to reinvent internet communication. Brothers Lars and Jens Rasmussen, the Australian creators of Google Maps, have been working on the project for the last two years. On Sept. 30, Google opened its preview of Wave beyond the 6,000 or so software developers who are currently helping to build the service. About 100,000 users can now see what Wave is all about. Google

Topics: email google wave way web

US Streetlights Are Turning Purple

American cities and towns started switching their streetlights from sodium lamps to LEDs about 15 years ago, which changed the color of many nighttime roads from yellowish orange to bright white. But lately an odd new nocturnal color has been spotted across the nation—and the globe. Anecdotal reports of purple-looking streetlights have been popping up since early 2021 in states including Florida, Utah, Texas and Massachusetts, as well as in Canada and Ireland. This phenomenon might seem weird b

Anker’s Portable Magnetic SD Card Reader Is Now Near-Zero Price, Limited Stock Available on Amazon

If you take a lot of photos or video or just have a lot of files on your phone, you know how annoying it can be to try to find a way to have space for all of it. You probably spend a lot of unnecessary time deleting things just so you can start taking new things. And if that’s the case, it’s probably super annoying. What if you could have a way to keep additional storage on hand on your phone without having to worry about cloud storage or anything like that? Well, here’s the good news: you can,

Night Shifts May Raise Your Asthma Risk—If You’re a Woman

Asthma is a chronic respiratory disease that often causes sudden and intense shortness of breath. The disease impacts around 339 million people worldwide, and in the U.S. nine people on average die from asthma every day. Researchers in the U.K. have found that women who work night shifts are more likely to have moderate or severe asthma than women who work during the day. The study, published Monday in the journal ERJ Open Research, does not reveal any such tendency in men working nightshifts,

This Keychron Keyboard Combines One of the Best Gaming Technologies With a Gorgeous Premium Design

If you've paid any attention to gaming accessories the past few years you've likely heard something about the benefits of Hall Effect joysticks and triggers. Essentially, instead of using a physical connection to sense movement, Hall Effect sensors use magnets. The idea is to reduce wear and tear on components to give you more durability as well as improve the controller's response time. Most gamers probably won't notice the difference between a standard and Hall Effect controller, but for the h

Sword Health nabs $40M at $4B valuation, pushes IPO plans to at least 2028

Sword Health, an AI-powered digital health startup, has raised $40 million at a $4 billion valuation, a 33% jump from the $3 billion price tag it earned just a year ago. The funding was led by returning investor, General Catalyst. Even though 10-year-old Sword Health is cash-flow positive, its CEO and founder, Virgílio Bento, told TechCrunch that he opted to raise additional capital for two key reasons: to update the company’s valuation, and have funds readily available for strategic acquisitio

Taiwan joins chip war escalation, blocks exports to Huawei and SMIC

What just happened? Taiwan has imposed sweeping new export controls on two of China's most critical technology firms, Huawei Technologies and SMIC, thereby escalating a high-stakes battle over the future of advanced semiconductors and artificial intelligence. The move, announced by Taiwan's Ministry of Economic Affairs and approved by the International Trade Administration, places both companies on the strategic high-tech commodities entity list, a roster that includes organizations such as the

Tinder now lets you find double dates with friends

Tinder has officially launched a new feature that will help you find people to double date with a friend. The dating service says it's a "low-pressure, group-first" way to date, but really, it's a fantastic option if you prefer meeting someone new with a friend beside you, whether for your safety or your anxiety. To use the feature, you'll have to tap the Double Date icon and choose up to three friends to create a pair with. As TechCrunch notes, you'll then be able to scroll through other Double

AI threatens to raid the water reserves of Europe's driest regions

U.S. giants Microsoft and Amazon are investing billions to snatch up land in the increasingly water-stressed territory with the aim of building data centers, which typically use many millions of liters of water a year. The Spanish and regional governments are ecstatic. The country’s former digital minister celebrated Amazon’s decision to move in last year, boasting that Spain is “at the forefront of technology innovation and Artificial Intelligence in Europe.” It goes hand-in-hand with the Euro

Linux kernel WireGuard can go 'fast' on decent hardware

I'm used to thinking of encryption as a slow thing that can't deliver anywhere near to network saturation, even on basic gigabit Ethernet connections. This is broadly the experience we see with our current VPN servers, which struggle to turn in more than relatively anemic bandwidth with OpenVPN and L2TP, and so for a long time I assumed it would also be our experience with WireGuard if we tried to put anything serious behind it. I'd seen the 2023 Tailscale blog post about this but discounted it

Apple Slashes 2024 M4 Mac Mini Price Below Black Friday, Feels Like a Surprise Clearout Sale on Amazon

The Mac Mini blew away the computing world when it debuted in 2005 — a Mac desktop computer with all of the processing power and cool features of its larger siblings, but at a fraction of the size. In a time when huge desktop towers were still common, the Mac Mini showed that bigger most definitely does not always mean better. See at Amazon Fast forward 20 years, and the Mac Mini is doing it all over again. The most recent redesign of the Mini dropped last year, and it’s somehow smaller and ev

Topics: 2024 m4 mac mini power

Lenovo 15.6″ Touchscreen IdeaPad (40GB RAM, 1TB SSD) Drops 74%, $1,700 Off Makes It Practically Free

Buying a new laptop? There are a few things you have to keep in mind. You want something fast and reliable, but you also don’t want to pay a fortune for features you might not use. It’s gotta be able to handle your daily workload and then some, but it can’t be an absolute chunk of gold that you have to plunk down an absurd amount of money on. Well, we’ve got your back with an incredible deal. That’s exactly where the 15.6-inch Lenovo IdeaPad touchscreen laptop shines. See at Amazon Right now,

Inside Samsung's Plan to Help Us Defy Aging with the Galaxy Watch

Samsung is pushing its Galaxy Watch beyond everyday health and fitness tracking and into the realm of preventive care with personalized wellness coaching and a new blood analysis feature that aims to help people fend off disease and support healthier aging. I spoke with Dr. Hon Pak, Samsung's senior vice president and head of digital health, to get a closer look at what's coming to the Galaxy Watch and how it could change how we think about wearables. "There's illness, there's cancer, and so ma

Best Nintendo Switch 2 Accessories: Controllers, Cases, and More

The Switch 2 isn’t like other consoles. If you were meant to take your Xbox Series X (7/10, WIRED Review) to the park, you’d probably need a very strange-looking backpack. For the Switch 2, portability isn't just a feature, it's a key selling point. With that in mind, there are two paths you can take to outfit your console for adventure, based on how you play. If your Switch 2 will spend most of its life in the dock or in your hands on the couch, I’d recommend an attachable grip case. Like your

The Nissan Leaf is finally getting the makeover it deserves

is transportation editor with 10+ years of experience who covers EVs, public transportation, and aviation. His work has appeared in The New York Daily News and City & State. Nissan revealed new details about the upcoming 2026 Leaf, which will return as a crossover SUV with up to 303 miles of estimated range, dual charge ports, and Google’s software built-in. The reborn Leaf will reach dealerships in the US starting this fall at a yet-to-be-announced price. The 2026 Leaf is a significant improv

Life with the Nintendo Switch 2

The Nintendo Switch 2 is great. In many ways, it’s exactly what we hoped for: a Switch, only better. And yet there’s something… underwhelming about it. Maybe it’s unfair, but we’ve come to expect Nintendo to consistently amaze us with either how its consoles work or the games you can play with them. In this case, it still feels like a Switch. Only better. And not universally better, either. On this episode of The Vergecast, now that a number of folks on our team have spent some real time with t