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Crisis Management

2 GoKawiil briefs on this topic

Astronomer's slow reply to viral Coldplay kiss-cam clip let fake statements spread first

After Astronomer's CEO and chief people officer were filmed embracing at a Coldplay concert and the clip went viral, fabricated statements attributed to the CEO spread widely online before the company issued any official comment. Astronomer's board eventually confirmed an investigation, and the company later used a Gwyneth Paltrow cameo to redirect attention, but the delay of roughly 48 hours allowed false narratives to take hold first.

Charlottesville Fallout Exposed Why Firms Need Values Set Before Crises Hit

A former corporate communications executive recounts the chaos of 2017, when the Charlottesville violence and CEOs' ties to a presidential business council forced companies into snap decisions about public statements. The account describes how internal drafts kept shifting because leadership hadn't already agreed on core values, making crisis response slower and less confident.