Great Question, a YC W21-backed customer research platform, is hiring full-stack Product Engineers based in Canada to work remotely. The company says the hires will help rebuild core parts of its product around an agent-first approach, with engineers owning problems end-to-end from customer conversations through production. Great Question previously raised a $13M Series A led by Inovia and counts ServiceNow, Brex and Canva among its customers.
ycombinator.com
· 2026-10-03
An Entrepreneur contributor argues that entrepreneurs spend too much time modeling growth and too little preparing for external shocks like tariffs, regulation, taxes and technology shifts. The piece contends that businesses optimized for maximum efficiency often lose the flexibility needed to withstand sudden cost or policy changes.
entrepreneur.com
· 2026-10-02
A former global customer success leader at HubSpot, who oversaw growth from about 70,000 to over 220,000 customers in four years, argues that traditional CRM systems were designed around sales processes rather than customer needs. The author contends that AI agents are now being used to fill gaps left by legacy CRM design across the customer journey.
fastcompany.com
· 2026-10-02
Restaurant staff, including a New York server identified only as Madison, say diners increasingly cite ChatGPT to contradict staff on food allergens, wine selections and menu details. Some customers have insisted dishes don't contain allergens the kitchen confirms are present, or requested wine bottles that don't exist, trusting AI output over sommeliers and servers.
theverge.com
· 2026-10-02
A contributor to Entrepreneur argues that many founders misread networking's value, treating events, panels and coffee meetings as a substitute for building a strong product or service. The piece contends that genuine business relationships form as a byproduct of good work, reliable customer experience and follow-through, not from accumulating contacts.
entrepreneur.com
· 2026-10-01
A business advice column distinguishes between a marketing problem, where customers understand an offer but aren't reached enough, and a positioning problem, where they hear the pitch but can't quickly grasp what the business does or why it's different. The author advises owners to write one clear, defensible statement of what they want to be known for and compare it against their recent content, homepage and bio before increasing ad or marketing spend.
entrepreneur.com
· 2026-10-01
In an opinion piece, a Roof Maxx executive argues that businesses facing rising customer acquisition costs should resist reflexively raising prices. The piece notes customers tolerate gradual, inflation-linked price increases but react negatively to sudden, unexplained hikes, and stresses keeping products affordable while investing in customer relationships.
entrepreneur.com
· 2026-10-01
A customer who recently bought several Eton dress shirts asked the company to honor a new promotional offer—a free tie with a $200 purchase—even though his order predated the promotion. Eton's customer service team agreed within 24 hours and sent the tie at no cost, despite the purchase having already been completed.
entrepreneur.com
· 2026-10-01
Fast Company introduced a new recognition initiative called Pacesetters, highlighting executives who are integrating AI and technology into customer experience design. A panel discussion moderated by Mansueto Ventures' Stephanie Mehta featured Amit Bajaj of Tata Consultancy Services, Fran Bell of The Home Depot, and Eugene Nikolavsky of Stellantis. The session, sponsored by TCS, addressed how companies can deploy AI to reduce friction while maintaining customer trust.
fastcompany.com
· 2026-09-30
In an opinion piece, Oxylabs' founder describes how the company grew into a $3.6 billion web data business after receiving a $130 million investment from Warburg Pincus — its first outside funding in over a decade. The founder outlines lessons learned building the firm since its 2015 launch, including balancing experimentation with reliable core products, patenting early, prioritizing compliance and know-your-customer checks, and maintaining fiscal discipline before raising capital.
entrepreneur.com
· 2026-09-29
An Entrepreneur contributor cites data showing 47% of calls to U.S. businesses arrive outside traditional 9-to-5 hours, and argues many companies fail to answer them. The piece recommends using 24-hour answering services, on-call staff rotations, and self-service options to capture leads generated during off-hours.
entrepreneur.com
· 2026-09-29
An Entrepreneur contributor recounts visiting a global retailer whose new AI customer-service recommendation engine looked successful on paper, with faster response times and more accurate suggestions. But observing representatives directly revealed they juggled four screens and manually copied data between disconnected tools, causing many to ignore the AI's recommendations entirely.
entrepreneur.com
· 2026-09-28
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