A contributor column for Entrepreneur argues that when company growth slows, founders should resist immediately trying new tactics like SEO, ads or pricing changes. Instead it advises diagnosing the root cause first, since growth analytics reveal where a funnel breaks down but not why. The piece recommends customer interviews to uncover the gap between expected and actual customer behavior before choosing a fix.
entrepreneur.com
· 2026-09-28
In a Modern CEO newsletter interview, eBay CEO Jamie Iannone described relying on constant customer feedback to generate ideas for the company. He also shared three questions he asked company leaders before accepting the CEO role.
fastcompany.com
· 2026-09-28
An entrepreneur in the window film industry writes that businesses selling complex or unfamiliar products should prioritize educating customers over pushing for a sale. He argues buyers often can't distinguish between products like solar control, security, privacy or decorative window film, and need to understand category differences before evaluating any proposal. He extends the argument to other technical industries such as technology, finance, healthcare and specialty contracting, where customers face similar knowledge gaps.
entrepreneur.com
· 2026-09-27
Google has released Live Avatar for Gemini Enterprise users, a tool that pairs a lip-synced video avatar with its conversational AI agent to handle tasks like insurance claims over video chat. The feature can process live audio, screen sharing and video simultaneously while running backend tools and API calls, and follows the recent rollout of Gemini 3.8 Live and Gemini 3.8 Live Extended Thinking.
cnet.com
· 2026-09-25
A Toronto BMW dealership's AI chatbot, named Quinn, texted a customer an offer of CA$27,162.79 to buy back his car — a figure that turned out to be his outstanding loan balance, not an actual valuation. A salesperson later tried to withdraw the offer, and the dealership only honored it again after CBC News contacted them for comment.
entrepreneur.com
· 2026-09-25
McDonald's is starting a new advertising arm that will sell targeted ads across its drive-thru screens, app and other customer touchpoints, drawing on data collected from its customers. The initiative turns the fast-food chain into a media platform akin to retailers that have built ad networks from shopper data.
gizmodo.com
· 2026-09-25
Asus disclosed that a breach affected part of its eShop platform, exposing customer contact details and order records, though it says no payment or financial data was compromised. The company has not specified how many customers were affected, which regions were involved, or how long the breach lasted, and says it has contained the incident and is investigating.
tomshardware.com
· 2026-09-25
An Entrepreneur contributor argues that workplace culture directly shapes customer experience, citing employee engagement as a key driver of business growth. The piece recommends practical steps like flexible break times and dedicated quiet zones to boost staff morale, which in turn is said to improve customer interactions.
entrepreneur.com
· 2026-09-24
Research on retail sales interactions finds that customers often appreciate it when a store manager steps in to assist during a purchase decision, even though sales staff may resent close oversight. The findings suggest occasional manager involvement can improve the customer experience rather than undermine it.
fastcompany.com
· 2026-09-24
A commentary piece contends that while organizations now collect vast amounts of behavioral data across the customer journey, this data excels at showing 'what' happened but often fails to explain 'why.' The author argues that lived experience—qualitative, human context—constitutes a valuable but frequently overlooked form of data.
fastcompany.com
· 2026-09-23
Nintendo's ongoing "Customer Appreciation" sale, running through September 26th, has dropped the digital price of Metroid Prime Remastered for Switch and Switch 2 to $27.99 at Amazon, Best Buy, and Walmart, down from a physical retail price of about $42. The sale also includes the Metroid Prime 1-3: A Visual Retrospective hardcover book, cut from $49.99 to $28.50 at Amazon and Walmart.
theverge.com
· 2026-09-23
Researchers received ethical approval from a major UK retail bank's privacy governance body in August 2024 to study transaction data from women customers, aiming to identify behavioral signatures of financial abuse. The study compared a victim-survivor group against a matched control group, using strict filtering criteria such as account type, age, and transaction frequency to build comparable samples from the bank's 28 million customers.
nature.com
· 2026-09-23
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