Meta launched Muse for Small Business, integrating its Muse AI agent with software from Asana, Zoom, Intuit, Box, Canva and Slack, plus Meta ad accounts and business Instagram and Facebook profiles. Pricing wasn't disclosed, though the blog referenced the existing consumer Muse app's free tier with usage limits and paid subscription option. The move follows Monday's announcement of a broader enterprise platform led by newly hired CJ Desai, former MongoDB CEO.
cnbc.com
· 2026-09-29
Reuters and 404 Media reported that Meta's newly launched Muse AI agent, which was beta-tested to make phone calls to businesses on users' behalf, sometimes routed those calls to trained human agents in call centers instead of completing them autonomously. Internal Meta records reportedly described this as adding a 'human agent layer' for 'Muse human agent calls,' and some employees internally flagged concerns about negative press over the disclosure gap.
cnet.com
· 2026-09-26
Spotify has connected its service to Meta's personal AI agent Muse, allowing users to play music, podcasts and audiobooks, save tracks, search for content, and build or edit playlists through conversation. Muse can also generate Spotify's Personal Podcasts from notes and briefings, and use calendar context to automatically start relevant playlists at scheduled times or events. Spotify is described as the first major music-streaming service to join the growing list of apps connected to Muse.
androidauthority.com
· 2026-09-24
Following Meta's Connect conference, where the new Muse AI agent debuted to strong early reception, Mark Zuckerberg gave interviews defending Meta's Ray-Ban glasses, including one with Alex Heath on the Sources podcast. Zuckerberg argued phone cameras and glasses cameras raise similar privacy concerns, noting people already record each other constantly with phones. The Verge's Nilay Patel says Meta declined his own interview request and instead highlights gaps in Zuckerberg's comparison from the Heath interview.
theverge.com
· 2026-09-24
Mark Zuckerberg introduced a new AI agent called Muse, designed to work in tandem with smartglasses hardware. He described the launch as part of a broader push toward what he called 'personal superintelligence,' alongside other new hand-held AI device offerings from Meta.
wsj.com
· 2026-09-24
Meta kicked off its annual Connect conference in Menlo Park, with a keynote from Mark Zuckerberg centered on AI, smart glasses and what he describes as building 'a future for everyone.' The Verge covered the event live starting at 7PM ET, with expectations of updates on Meta's Muse AI agent and newer glasses hardware.
theverge.com
· 2026-09-23
Meta's Muse assistant, which the company says can call businesses on a user's behalf to make reservations or complete tasks, is actually routing some calls to human agents rather than handling them autonomously, according to 404 Media. An internal announcement reviewed by the outlet said Muse can 'hand requests to a trained human agent, who places the call and works it through,' and the feature remains in an internal testing phase Meta calls 'dogfooding.'
futurism.com
· 2026-09-23
A reviewer tried Meta's AI agent, nicknamed Muse, by assigning it several tedious personal tasks in parallel, including chasing down accounts and making a purchase with a credit card. The agent operated by opening multiple virtual browser windows simultaneously to work through the requests.
theverge.com
· 2026-09-23
Meta is heavily promoting Muse, a new AI agent for Instagram and Facebook users that links to email, bank accounts, and other personal data to automate tasks and build a long-term memory of user habits. Multiple users, including a journalist at Inc Magazine, reported that Muse surfaced private text message content despite never granting it permission to access Messages, and Meta's own staff gave conflicting, unconvincing explanations for how this happened.
futurism.com
· 2026-09-22
Amazon has cut off access for Meta's Muse AI shopping agent, displaying a popup that says unauthorized AI agents violate its Conditions of Use. According to GeekWire, Meta never informed Amazon that Muse would browse its store, and Amazon raised concerns that Muse doesn't identify itself while browsing and appears to capture customer credentials without disclosure.
theverge.com
· 2026-09-21
A WIRED reviewer tested Meta's newly launched Muse app, an AI agent that connects to email, bank accounts and other personal data to handle tasks like bookings and errands. Though Muse downloaded over 900,000 times in its first week and browses the web more smoothly than earlier agents, the reviewer found it seemed more focused on gathering personal information than completing requested tasks.
wired.com
· 2026-09-20
Meta debuted Muse, its first AI productivity agent, which connects to accounts like Gmail and Amazon to handle tasks such as deleting emails, sorting messages, and completing online purchases. A Verge reporter tested the tool, noting it worked reasonably well but required granting broad access to personal accounts and data. The reviewer described feeling uneasy about the amount of personal information Muse could gather while performing these autonomous actions.
theverge.com
· 2026-09-10
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