GoKawiilB:Side Capital Ties AI Rollout to Written Limits on What It Can't Do
Ross Cohen, who runs SBA lender B:Side Capital and AI firm Main & Machine, describes how his staff's first reaction to an AI adoption announcement was fear of layoffs. His fix was to define upfront which tasks—like credit decisions, hardship conversations, and commitments to borrowers—AI would never handle, before choosing any software.