GoKawiilCISA and FBI Urge Clearer Crisis Communication During Cyber Outages
CISA, the FBI and international partners published a joint advisory this month titled 'Communicating Under Pressure: Best Practices for Service Providers,' addressing poor communication during IT and OT outages. The guidance calls on companies to move away from PR-driven messaging and instead give users transparent, actionable updates about root causes and expected impacts during disruptions.