Things managers do that leaders never would
Picture this: Two people walk into the same crisis. The project is behind schedule, the client is furious, and the team is falling apart. The first person immediately starts assigning blame, calls an emergency meeting to “get to the bottom of this,” and sends a tersely worded email about “accountability and expectations.” The second person takes a breath, gathers the team, and says, “This is tough, but we’re in it together. Let’s figure out how to make this right.” Same crisis. Same pressure.