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1.
Encore AI raises $30M to build AI agents that learn from customer calls (techcrunch.com)
2.
Your AI Strategy May Be Making Your Business Look Like Everyone Else’s. Here’s How to Ensure Customers Still Choose You. (feeds.feedburner.com)
3.
LastPass Says Hackers Stole Customer Support Case Data During Klue Breach (slashdot.org)
4.
5 Hidden Customer Mistakes That Kill Global Expansion (feeds.feedburner.com)
5.
We replaced Zendesk (news.ycombinator.com)
6.
Perplexity Pro users claim usage limits have been drastically cut (Updated: Statement) (androidauthority.com)
7.
Airbnb says AI now writes 60% of its new code (techcrunch.com)
8.
Pixel 9a owner claims Google wanted to charge them nearly $300 for non-existent damage (androidauthority.com)
9.
T-Mobile customers believe their favorite support reps are now AI (Updated: T-Mobile denial) (androidauthority.com)
10.
T-Mobile customers realize their favorite support reps are now AI (androidauthority.com)
11.
Claude.ai down (news.ycombinator.com)
12.
How MassMutual and Mass General Brigham turned AI pilot sprawl into production results (venturebeat.com)
13.
Telehealth giant Hims & Hers says its customer support system was hacked (techcrunch.com)
14.
Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions (venturebeat.com)
15.
Poll: Have you ever used Pixel support? How has your experience been? (androidauthority.com)
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