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How to Stop Solving the Same Problems Over and Over Again (feeds.feedburner.com)

2026-09-16 | by Faturoti Kayode | get home fire extinguisher → | tags: systems thinking, systemization, customer support

AI;DR (AI; Didn't Read) (news.ycombinator.com)

2026-08-17 | by Rick Manelius | tags: ai;dr, claude, slack

Encore AI raises $30M to build AI agents that learn from customer calls (techcrunch.com)

2026-07-29 | by Ram Iyer | tags: encore ai, team8, customer support

Your AI Strategy May Be Making Your Business Look Like Everyone Else’s. Here’s How to Ensure Customers Still Choose You. (feeds.feedburner.com)

2026-07-27 | by Natalie Ruiz | tags: openai, linkedin, customer support

LastPass Says Hackers Stole Customer Support Case Data During Klue Breach (slashdot.org)

2026-06-25 | get Password Manager Security Kit → | tags: lastpass, klue, password manager

5 Hidden Customer Mistakes That Kill Global Expansion (feeds.feedburner.com)

2026-06-17 | by Slava Bogdan | get International Business Expansion Kit → | tags: straits research, cross-border e-commerce, ai customer support

We replaced Zendesk (news.ycombinator.com)

2026-05-28 | get Help Scout Customer Service → | tags: zendesk, customer support, software

Perplexity Pro users claim usage limits have been drastically cut (Updated: Statement) (androidauthority.com)

2026-05-19 | get ChatGPT Plus Subscription → | tags: perplexity, ai models, promotional-code

Airbnb says AI now writes 60% of its new code (techcrunch.com)

2026-05-08 | by Ivan Mehta | get AI Coding Assistant Tool → | tags: airbnb, ai coding, api partners

10.

Pixel 9a owner claims Google wanted to charge them nearly $300 for non-existent damage (androidauthority.com)

2026-04-28 | get Google Pixel 9a Screen Protector → | tags: pixel 9a, google, esim

11.

T-Mobile customers believe their favorite support reps are now AI (Updated: T-Mobile denial) (androidauthority.com)

2026-04-16 | get T-Mobile Support AI Chatbot → | tags: t-mobile, t-force, social media

12.

T-Mobile customers realize their favorite support reps are now AI (androidauthority.com)

2026-04-16 | get AI Customer Support Bot → | tags: t-mobile, ai chatbots, t-force

13.

Claude.ai down (news.ycombinator.com)

2026-04-13 | get Claude AI Support Guide → | tags: claude.ai, ai chatbot, openai

14.

How MassMutual and Mass General Brigham turned AI pilot sprawl into production results (venturebeat.com)

2026-04-06 | get AI Pilot Management Software → | tags: massmutual, mass general brigham, enterprise ai

15.

Telehealth giant Hims & Hers says its customer support system was hacked (techcrunch.com)

2026-04-02 | by Zack Whittaker | get Hims & Hers Customer Support Kit → | tags: hims & hers, telehealth, data breach

16.

Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions (venturebeat.com)

2026-03-26 | get AI Customer Service Chatbot → | tags: intercom, fin apex 1.0, openai

17.

Coinbase confirms insider breach linked to leaked support tool screenshots (bleepingcomputer.com)

2026-02-03 | get Blockchain → | tags: access, actors, breach

18.

Poll: Have you ever used Pixel support? How has your experience been? (androidauthority.com)

2026-01-13 | get Google Pixel → | tags: claimed, customer, customer support

19.

Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc (venturebeat.com)

2025-11-04 | get GPT-5 → | tags: agent, agents, customer

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